Manufacturer Warranties and Protection Plans

[Mbrguy Emerging Expert]

If you have an issue, it would be more prudent to create a new thread rather than to resurrect old threads that have died off months ago. Zombie thread invasions are not fun.

[bbowser]

i did. and i disagree with your logic.  when doing a google search, this topic came up first in results.  It would be fair to assume more people use google to find solutions, than those that come to the forums here and use the search function.

what better place to post, than on the number one google result for the topic?

what better way to ressurect a topic, than to put fresh content on a page that is already at the top of google?

[mclovin32]

idk bout where you guys best buy is but i gota droid incredible from best buy about a year ago for free with my verizon contract. since then ive brought it back at least three times r more due to drops water damage some glitch and each time their took it with little question and got a almost brand new fone withing 2 to 4 days. maybee it just depends on the location this was in california. 

[Mbrguy Emerging Expert]

---

mclovin32 wrote:

idk bout where you guys best buy is but i gota droid incredible from best buy about a year ago for free with my verizon contract. since then ive brought it back at least three times r more due to drops water damage some glitch and each time their took it with little question and got a almost brand new fone withing 2 to 4 days. maybee it just depends on the location this was in california. 

---

This is because when they posted this thread (about a year and a half ago), the phones were repaired rather than replaced under the Rapid Exchange system.  

[Bagman]

I had been lied to by BB salesperson to purchase protetion Plan. I canceled mine with Best Buy and was lucky enough to be able to get my regular phone insurance because it does cover Lost/'Stolen/'Crushed and I now feel that I am fully protected, It is cheaper per Mo get replacement phone in 48 Hrs, I have no problem paying a deductible for that kind of service. Good luck choosing the choice that is right for you!

[johnhtetreault]

Then BestBuy needs to properly train their associates about selling the BlackTie service.... I too have been a victim of unethical sales practices of this service.  I was informed "you bring the damaged or defective item in, if we can't repair it in the store, we'll give you a brand new of equal or better value on the spot"

When I actually had a repair issue however, then the story changed to "well, we'll have to send it out for repair, it'll take a couple week".... If I wanted that kind of service, I could have just stuck with the manufacturer's warranty.... The whole major selling point of the Black Tie service was that I wouldn't have to deal with the hassle of the unit being sent out for repair, and being without my electronics for weeks on end, that I would get a same day replacement if the problem couldn't be resolved in-house.

Never again will I be suckered into buying the Black Tie service.

BestBuy's associates (At Store #569) were completely unethical in how they marketed and sold this service.

[Mbrguy Emerging Expert]

Wow, talk about raising a thread from the dead. Maybe the Mayans were predicting a Zombie thread apocalypse today and this is the fulfillment of that prediction.

[Fleming2005]

Yeah i was told the same thing actually. The bad thing is i have been telling many people that GSBTP is good and it covers anything "like jumping in a pool with your phone in your pocket". You could say that im not that happy right now to learn all this. This is why i paid outright for my phone, because i thought i was safe with the protection plan. I will surley not be buying another phone from best buy after the sales person lied. Think training should be required.

[RealGeorgeW Emerging Expert]

Training is required. However, it's impossible for a corporation to stand there and listen to what every employee says to every customer, hence the terms and conditions.

[fixx2558]

I Have A QuestIon On Black Tie. I Have A DroiD RazR. This Is My Third One BecausE They Keep Over HeaTing And Doing Strange Things Which You CaN See For Yourself With The Random Capital Letters. I'm Sick Of Having To Send MyPhone Out Every Couple Months. How Do I Lemon It So I Can Switch To A Different Phone OR Get Store Credit?