Manufacturer Warranties and Protection Plans

[Martine]

I got a two year protection plan for my Triton Headset.  They break after a few months, so i've had to exchange them a few times.  Today when i tried to exchange them, the guy in the service desk told me that since i dont have the geek squad protection plan, I shouldn't have been able to change them so frequently.  That everytime i exchange them i need to buy another protection plan since it only covers one exchange.  First of all, no one told me that there was a different protection plan.  Second of all why would i need to buy a protection plan everytime that I exchange them, especially when i have a two year plan.  So is he full of it, or is that right?  If that's right i'll definetly will take my business elsewhere.

[deusexmachina Valued Contributor · Accepted solution]

The protection plan is consumed if the problem is something that isn't covered by the MFG warranty. For example, if the headphones are over a year old and only covered by the GSBTP and not the MFG warranty also, the plan will be used up once you get the headphones exchanged.

Your coverage under this Plan is effective beginning
on the date you purchase your product as
stated on your purchase receipt and will expire
either one (1), two (2) three (3) or four (4) years
from this effective date depending on the length
of Plan you purchased and as stated on your
purchase receipt. Our obligations under this Plan
will be fulfilled in their entirety if we replace your
product with a new or refurbished product or issue
you a voucher or gift card for replacement of your
product pursuant to these terms and conditions.