Manufacturer Warranties and Protection Plans

[Nokia]

That's a reference design provided to board mfgs. You can't actually get that from nVIDIA. For instance, nVIDIA would provide that design to, say, BFG, and then they would attach components and most likely an aftermarket HS.

[jtdragon]

I understand that they can not get that card but they can get they same type 9800 GT from others that have the same specs. 600/1500

This is thBB in Gaiesville, Fl

[Nokia]

No, that's not what I'm saying. The card pictured on that site is a reference design. It cannot be purchased. Not by BB, not by you, not by anyone. It only exists in the R&D departments of manufacturers. I'm just trying to find out what brand you originally had.

Also, again, you have another problem with your computer. This new card is only a minor part of your performance hit.

[Dorothy-BBY Community Supervisor]

Hello jtdragon -

Joshua, from our Community Connector team, will be reaching out to you regarding you concern.  You can expect to hear from him in no more than 3 - 5 business days.  I appreciate your continued patience until he is able to contact you.

[obsideus]

jtdragon, Geek Squad cannot replace the part because it is not made anymore.  The part number for the graphics card in your computer system is KQ810-69001.  Here is the description of the graphics card from HP, 

"PCI Express x16 graphics card (Sparrow) - nVidia GeForce 9800 GT, 512MB memory - HDMI, DVI, and VGA support using applicable adapter"

The card was manufactured by Pegatron, a distinct operational unit of ASUStek Computer Incorporated (ASUS). This is the actual card you had in your computer, based on what I can tell from the technical specs and part information sheet for the HP Pavilion Elite m9350f.  Pegatron makes a whole bunch of OEM components for Hewlett-Packard, including these graphics cards.

Here is a link to the part on Best Buy Part Search: http://bit.ly/9s0LFr.  However, according to the PSP they have the prerogative they have the right to use whatever replacement parts they deem necessary.  From the PSP, "Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the product at our option." 

[obsideus]

I don't see an option to edit my previous post, but the beginning of my post was wrong as I did find the part on bestbuypartsearch.com

[jtdragon]

Thank you, that is the card that I had. Spec for it were 600/1500, new card 550/1375

[jtdragon]

followed the link, Wow never seen a 9800 GT cost that much before.

[Nokia]

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jtdragon wrote:

Thank you, that is the card that I had. Spec for it were 600/1500, new card 550/1375

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Again, there is no way that a minor clk and shader speed hit caused such a massive drop in performance, especially with double the RAM.

[jtdragon]

You know nothing about gaming, my computer use is 70% gaming and 30% other. I choose the 9800 gt because it handles AceHigh at high settings. A little change in a vedio card can have a big effect on game play.