12-13-2010 03:26 PM
I opted into the mobile protection plan for my iPhone 4 with Best Buy in October as the in-store Best Buy sales representative assisting me in the mobility department described it as far superior to Bell's protection plan, providing the usual examples described by other users on this board. During my conversation with the sales representative, I asked the specific question of whether the plan was month to month with the flexibility to opt out at any time without penalty, or whether I was locked in to a 3 year contract similar to my actual phone contract. He responded that it was month to month and that I could opt out at any point with no penalty and that I was not locked in for the 3 years like a phone contract. I have recently had my phone stolen and contacted Best Buy's warranty / protection plan customer service to cancel my protection plan since it is obviously of no use to me now. The customer service representative I spoke with on the phone apologized and explained that despite having asked the specific question described above, I had been subject to "misinformation" during my in-store experience and should raise a formal complaint with the store manager. Since I am only 2 months into what I am now finding out is a 3 year contract (not month to month as described in-store), I am looking at paying nearly $500 in protection plan fees over the next 34 months, literally for nothing.
Can a Best Buy representative please confirm whether I am required to go through the process of raising a complaint with the local store manager (Sunridge, Calgary, AB, Canada location)? I've read a number of posts where people get nowhere with this process and then end up having their issues resolved by a facilitator on this board.
Thanks very much for your help in getting this matter resolved.
Solved! Go to Solution.
12-13-2010 03:29 PM
12-13-2010 03:35 PM
12-13-2010 04:28 PM
Thanks for the quick replies, Dan! I called the second 'quicker solution' number but I believe they only handle customers in the US because they were unable to find me in their system using any of my phone numbers (the same numbers I provided to BB Canada customer service with no issues). I then tried the Geek Squad number but they informed me they do not handle these issues and that I'd have to physically go into a store...?
I appreciate any additional help you can provide.
12-13-2010 05:00 PM