Can stores look up an old in-store receipt?

samsungt240 · ‎11-25-2011

I'm hoping to avoid the craziness I'm sure is going on at the stores today, but I have an issue with a Samsung T240 monitor I bought from Best Buy Store #1490 on March 12, 2009 and need to send it in for warranty service.

Can stores look up something that old, or is that something I can possibly do online to expedite matters?

Thanks for any info you can give me.

CrystalWoW · ‎02-04-2009

Yes they can. You can wait here but average response is 3-5 business days. You can also call 1888bestbuy, or look on your myrz account.

Crystal
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samsungt240 · ‎11-25-2011

Thanks for the quick reply. The phones were hammered when I tried calling earlier and I'm sure the stores are the same. I'll swing by on Monday (it's a bit out of my way) and see if I can get it when if none of the employees have responded to me here.

Thanks again.

Mariel-BBY · ‎08-15-2011

Hey samsunt240,

Thanks for your post about needing your receipt! There are a variety of ways that we can look up your information and it sounds like you have some of it. I'm going to send you a private message with what we can use and hopefully we can find it!

Warm wishes,

Mariel

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