Manufacturer Warranties and Protection Plans

[Ao]

I bought a camera on Nov. 5th with "I YR STDI "service.

Since I am not in US, and there is no BestBuy store in the city I lived in, the "I YR STDI "service seems useless.

So, I want to cancel the service and get my money back.

Is that possible?

[CrystalWoW Community Veteran]

You can use the plan outside the country. It is international.

[Ao]

Thanks for your reply.

Actually, there is NO BestBuy store in the city I lived in, so the plan seems useless for me. When I recognized this,  I am a little frustrated.

So, can I cancel it and get my money back? I bought the camera within 10days.

[CrystalWoW Community Veteran]

You don't need a best buy store that is the point. They find you an authorized repair location where you live.

[Aaron-BBY Community Connector]

Greetings Ao,

Like Crystal mentioned, Best Buy does provide an international support option for customers with Geek Squad Black Tie Protection.  The process is fairly simple: just give us a call and one of our phone reps will help you locate a factory-authorized service center in your area.  They’ll also provide you instructions how to obtain repairs through that location and can answer questions about your plan coverage.  Our international support department can be reached by dialing your current country’s exit code + 800-556-56565.  This phone number is set up as a Universal International Phonefree Number, so the country code does not need to be entered.

If you still wish to cancel your plan coverage, then please let me know via private message and I’d be glad to provide you instructions how to do so.  You can send me a PM by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[Ao]

Well, I still have two question: 1.Can you provide me the detail information of STDI? 2. If I still wish to cancel the plan, can I get all my money back(20 dollars )?Would you pay me back via credit card?

[Aaron-BBY Community Connector]

Ao,

I've sent you some information, so make sure to check your private messages.

[Ao]

thx~

But I still have yome questions which I send you PM.

Hope to hear from you.