12-24-2009 12:53 PM
The Best Buy support staff called me and my family liars today.
The saga begins here: My mother purchased a digital camera for me along with the protection plan. Two and a half years later the lens stopped functioning on the camera. Warranty and camera in hand I walked into my local Best Buy. Unfortunately the part-time christmas employee that sold my mother the camera entered the service plan on the $100 dollar printer that she was also purchasing instead of on the $500 dollar camera. My mother had given me the warranty information with the camera as part of the gift. It was pretty obvious to me AND the Best Buy staff that a mistake HAD been made. However, they informed me that I would need to take the camera to the Best Buy that the camera was purchased from in order to get it serviced.
My mother returned to the Best Buy that she purchased the camera from as was told by the manager, "no problem, bring the camera in and we should be able to take care it." Home for Thanksgiving, my mother and I return to Best Buy confident that the mistake would be corrected. Upon returning, we were informed by the same manager that there was nothing he could do and that we needed to contact the Best Buy through the national hotline number.
After several hours on the phone with customer service, including every level of manager they would put on the other end, we were told that not only that my mother should have known that the warranty was placed on the wrong product from a receipt that only contained serial numbers but that we were trying to scam Best Buy. You representatives called us liars, that we had intentionally damaged the camera trying to make a claim before the warranty was up.
I don't know about you, but that is the most offensive thing I think your customer service could have said to me. They don't know me or my family. A family that has spent several thousand dollars at your stores across the country on products and protection plans in the belief that Best Buy is a reputable company. We purchased a protection plan on a product that malfunctioned under normal usage and ended up with a broken camera and being called names by your customer service.
Needless to say not a single item was purchased from your stores this Christmas and me an my entire family intend on encouraging our family and friends to do the same.
Solved! Go to Solution.
01-15-2010 03:37 AM
0 responses from Best Buy
1 returned the new camera I got from Best Buy as a gift
-$254.00 less dollars for Best Buy
0 new purchases from Best Buy
4 products purchased by myself from other electronic stores
12 products purchased by friends from other electronic stores
13 new fans on facebook http://www.facebook.com/pages/BEST-LIE/
01-15-2010 04:55 AM
I wish I had the amount of free time you have.
01-15-2010 10:11 AM
If you see it from the customer service's side, it is pretty iffy, then for the protection plan to be on a different product that you purchased. People make mistakes, even you. So it's done and over with grow up and get a job please.
01-15-2010 10:16 AM
I dont have a lot of free time, but still have time to post and read on these forums. I am at work doing this. I work in in a call center, and im literally on a call right now. I dont have the time to go making new groups on facebook, and trying to bring a company down, that will not ever be taken down.
01-15-2010 11:25 AM
First of all, I have a job, and a good one at that. When my company makes a mistake, we pay to fix it.
It’s not about the cost of the camera; it’s about the reputation of the company. It’s the fact that they questioned my integrity. To the person working at the call center, have you ever called anyone a liar? Forget the specifics of my case; you are coming to the defense of a company that makes billions of dollars on loophole ridden warranties that they have no intention of honoring in the first place.
If you read anything on the page you would notice that my goal is not to take down Best Buy… I’m not an idiot. My goal is to get people to stop wasting their money on an unrepeatable company.
01-15-2010 11:30 AM
No i have not called anyone a liar. And yeah i completely agree that they shouldnt call you a liar.
01-15-2010 02:23 PM
Hey, i completely agree that they should not have called them liars period. I wish i could assist him, but i only work in a call center for scheduling home theater services. If i had the access to pull up their account and do anything for them I would. Now about wasting my companies money, when i say im currently on a call, the only time i ever look at the forums is when I'm on hold. And i cant be focusing on work, when I'm just sitting there waiting. Or if im waiting between calls. And i know nothing i can say will make either one of you want to shop at best buy again. But there is no reason to be rude to me, when i wasnt rude to you. Considering i work for the geek squad. Going to best buy's website is not against my job at all.