04-02-2012 07:19 PM
I purchased my ASUS laptop in August of 2011. About 1 month ago (end of February 2012) I pulled my laptop out of my backpack and the screen had a slight crack in it. I do not know if it was the pressure of the books, but I do know that I have never dropped or mishandled the computer in any way. The crack has now slowly begun to spiderweb across the screen and now I cannot use the left side effectively.
I did not purchase any other warranties with the computer. I am wondering what warranties came with the computer initially and if the cost would be covered for a problem such as this. If it is not covered and the repairs would be expensive, I am wondering where I could purchase a replacement screen. I go to a large school and know many tech savvy people who can help me if the cost is too much.
Please do not post any comments about "buying a new laptop instead" or its "a bad idea to change the screen," I have done my research and I am well informed on the pros and cons of those arguments. The problem is that I have been unsuccessful in finding a site that will sell a screen or whether this problem would be covered by Best Buy.
Thank you for your time and for any help I may potentially recieve.
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04-02-2012 09:01 PM
04-02-2012 10:21 PM
Thank you for the fast response. I have been attaching it to my tv when at home, but this is just a short term fix since I need the laptop for class. Thank you very much for telling me whether it would be covered under the warranty and the price of a replacement screen. I will take your advice seriously in determining what to do in the future.
09-02-2012 02:54 PM
My daughter Asus had the same problem. This is really a defective product. The screen is not adequately supported by the metal frame and any reputable company would do a recall and replace this screen instead of charging more than the computer is worth for a replacement. Cannot find a reasonably priced screen. I sent it out to Laptop Geniuses in Seattle area for repair in desperation. After a couple of weeks no response other than acknowlegement of receipt. Called and they claim it should be done in a couple of days. Not very reassuring, but they appeared to be legit based on research on internet.