Manufacturer Warranties and Protection Plans

[Scottdk26]

Hi,

I bought a 42 inch LCD with PRP last year. The TV is malfunctioning and I can't find the PRP. I heard if you lost it you were out of luck. There must be a way. Can someone help me? Tell me what to do.

[Smith]

I would imagine that if you can find it in your credit card history they will honor that.  No guarantees though, can't hurt to ask.

[Elizabeth-BBY Community Supervisor]

Hi Scottdk26,

We should be able to locate that information for you.  I've asked Karina, one of our Community Connectors, to assist in locating the details you need in order to schedule service for your television.  You should be hearing from her shortly.

Thanks,

[Karina-BBY Community Connector]

Hello Scottdk26,

Thank you for your patience. I’d be happy to provide you with your purchase information. Best Buy® tries its best to help store the purchase information for our customers; in most cases, the only circumstance in which we would not be able to locate your receipt would be if you paid with cash.

I have sent you a private message requesting additional information from you to facilitate locating the purchase information. To check your private message, select the envelope icon located at the top of the page; please make sure you are logged in.

I look forward to working with you,