Manufacturer Warranties and Protection Plans

[PSP0420]

The employee at Best Buy told me about the PSP plan and how good it was.  Knowing that I Have had a great record with Sony products, I declined at the store where I purchased the system.  I then made a quick stop by the Best Buy near my home, as they have a larger PS3 game selection.  I asked a couple questions about accessories, and then was talked into how great of an idea the PSP for 2 years is.  I was even told that after you buy the PSP, if you never use it, after the 2 year term is up you place a call and get reward points credited to your reward zone account.  In this case, an $80 service plan, would require 4,000 points to equate to an $80 gift "certificate" to be earned (based on 250 points = $5 in reward certificates).

Is this true, or did the employee just try to push an extended warranty sale??

I attempted to read the information from the PSP booklet, however there was NO information provided in that booklet, just Geek Squad stickers...

[Nokia]

I believe the feature that gives you points for an unused service plan is only activated if you are a RZ Premier Silver member.

However, either way, I don't know where you got the idea that you'd get 4000 points. You'd have the $80 credited to your RZ account, which is 80 points. $1 = 1 point.

[PSP0420]

Went to the store today, was told by a manager that I was misinformed/misinterpreted what the sales associate stated.  I was told I could receive reward points for the PSP purchase, but that is where it ends.

Oh well, figured it was too good to be true.

[Nokia]

One of the Community Connectors should respond shortly to clarify. I know that there are certain service plans that offer that feature. Unfortunately, the plan covering the PS3 is not one of them.

[CrystalWoW Community Veteran]

Seems like there has been some confusion here. How it works is on all standard black tie plans that are not replacement plans , you get double the reward zone points back on the service plan if you never use the plan. So you would get 160 points credited to your account in the case of an 80 dollar warranty. On a premium plan, you get triple the points, so you would get 240 points on an 80 dollar warranty. If you are a premier silver member or use a Best Buy Reward Zone Mastercard, your normal extra points percentages apply as well. 

[Nokia]

Thanks for clearing that up, Crystal.

So, if a RZMC or RZPS member were to purchase a Prem. GSBTP that cost $200, and not use it, they would get back 1200 points?

[CrystalWoW Community Veteran]

No. Both of these groups get an extra 25 % points. Sooooo a 200 dollar premium warranty would be 600 plus 25 % which is 750 points... If they were silver and used the RZMC at the same time, i would assume it would be 938 or so points. I think anyways... That is how I always understood that part. The standard would come out to 500 points, and with the combo 625 points. This is how I understand the extra percentage of points but I might be wrong on this part. 

[Aaron-BBY Community Connector]

Hey PSP0420,

While many of our current service plans do offer a Good Maintenance Reward if no claims are filed over their lifetime, this unfortunately is not a feature of those that cover video game consoles, software, or digital imaging products (cameras, camcorders, etc).  This benefit is only available in select Geek Squad Black Tie Protection plans that cover computers, home theater equipment and major appliances.  I apologize though if there was any confusion regarding this program.

Now, as far as the number of points awarded is concerned, it appears that some clarification may be necessary.  Just like other service plan benefits, the Good Maintenance Reward is completely independent of any other perks customers may receive for being a Reward Zone Premier Silver member or Reward Zone MasterCard holder.  That means that the number of bonus points a customer receives upon expiration of their GSBTP coverage is determined by the original purchase price of the service plan alone.  For example, if you were to purchase a $200 service plan you would receive the following at the time of sale:

• 200 points if you are a Reward Zone member (1 point per $1)
• 250 points if you are a Reward Zone Premier Silver member (1.25 points per $1
• 400 points if you are a Reward Zone member and used your Reward Zone MasterCard (2 points per $1)
• 500 points if you are a Reward Zone Premier Silver member and used your Reward Zone MasterCard (2.5 points per $1)

Once the plan expires then – and assuming no claims have been filed - you would receive the following:

• 400 points if you purchased a basic or advanced GSBTP plan (double base points)
• 600 points if you purchased a premium GSBTP plan (triple base points)

I hope this helps, but please let me know if you have any additional questions.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[CrystalWoW Community Veteran]

Thats odd Aaron as the good maintenance reward is on the gaming brochure... http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/Services/Content/Black_Tie_Protection/BTP_Gam...

[Nokia]

It does say "applies to specific units only" at the bottom.