Manufacturer Warranties and Protection Plans

[TheRobzter]

Good evening,

Ok, so heres my story.  In the fall of 06',  after looking at several TV's,  we decided on the Sony

50" Grand Wega LCD.  I'm a nerd myself, so an ocasional easy bulb replacement didn't bother me.

There was no extended warranty purchased, I have always had great luck with Sony and heard the only problem with these units was bulb burnout.

Fast forward to a month and a half ago.  Great TV, 3 years old and STILL on original bulbs.

Then THEY appeared.  First a blue glow in the bottom right corner.  Then a blue dot in the center.  Suddenly, every day MORE dots were apearing, until a blue blob filled my screen........

 I waste no time searching the internet for answers.  I find that several models of Sony LCD

TV's were having this exact same problem.  That problem was a faulty Optical Block.   I read page after page of postings from people all over that now had useless TV's.  They, Like I, spent thousands of dollars on a TV that lasted them only a few years.  

I heard the stories of Sony deny any knowledge of this problem, saying they had never heard of such a problem.

I wanted to see for myself, so I called Sony.  And to my disbelief, after a lengthy conversation,

I was told that this was an "Unusual problem" and was refered to a service center.  

Well I then started to send Emails to every Sony service rep I could find complaining of my, and others, widespread problem.

Again fast forward to two weeks ago.  After more searching online I find that there was a Re-Call on my model Sony TV.  That a Class action lawsuit no-less forced Sony to admit, and correct the $1800.00 problem.   As happy as I was to hear that my $3,000.00 paper weight would again bring joy to my families world, I was crushed...........   The lawsuit's time limit ended a mere month ago.  Pleading to Sony did no good, I was simply told "Your too Late".........

But Wait?!  I don't understand?  If this was a recall why did I not receive any notice?  My Sony registration was in order.  Best Buy knows where I live.   Yet nobody notified me of this Re-Call.

Sony said they sent notifications to all resellers and registered owners of this,  yet I received none.  

S___s is battling with Sony saying they recieved no notice of recall, and that their customers are 

upset.

So I am asking BEST BUY if they were notified of this recall.  If so, why was I not notified.  If not, then Sony is lying and dragging Best Buy's good name down with it.   

$3000 for 3 years of use.......

BEST BUY please help!

A Distraught family in Orange County.

[starhelper2587]

I work in HT scheduling with 1-800-GEEKSQUAD and the only recall I've heard of in the last 6-8months is one on a mounting bracket because people were receiving replacements and we were getting calls and were coming back to reinstall them (for those that we had already originally installed of course).

[Aaron-BBY Community Connector]

Hey TheRobzter,

I’m sorry to hear about your recent TV troubles! I can certainly imagine how frustrated you must feel – I know that I would be disappointed as well in a similar situation.

While I was not able to locate records of such a recall through the U.S. Consumer Product Safety Commission’s website (www.cpsc.gov) that does not necessarily mean that one does not exist. I regret to inform you, however, that you would need to work directly with Sony to determine what your options are at this time - Best Buy® is only able to provide service, support, and warranty updates for recalled products when they are one of our exclusive brands (Geek Squad, Dynex, Insignia, Init, or Rocketfish).

If you have any other questions though please do not hesitate to let me know. You can send me a private message by clicking on the letter icon in the upper right-hand corner of the page and composing a new message to my user name “Aaron-GS.”

[mrpmpfan]

I know you will hate to hear this but tough luck buddy.  You were given the option of having a 4-yr protection plan on it, you turned it down.  I researched for this recall as well and there is none that I could find so if you have a direct link to it I might be more on your side but until then I will have to say you learned your lesson about not buying the PSP plans, eventhough your lesson cost you $3000.