Manufacturer Warranties and Protection Plans

[TheDuck]

I have a concern... I purchased my Sony Laptop a little over a year. I got the Black Tie warranty with it. Just recently I had left my laptop out and my nephew knocked it over and it closed the laptop with something inside. It cracked my screen. I then took it to Best Buy, and they advised me that I have the BlackTie warranty and this is covered, lot of stress off of me (at least I thought). 2 days go by and I get a voicemail telling me that my warranty does not cover this. GOOD THING I BOUGHT A WARRANTY!!! I do not understand why I would buy a warranty to cover my laptop, if it truly does not cover my laptop. If this is how Best Buy does it's business, I will clearly make note of it and inform my family and friends.

[AndyH]

It depends on if the black tie you got included accidental coverage. They have two versions of the plan, one that does and one that doesn't. They should have been able to tell that at the store when they looked up the plan though so I dunno what's going on there.

[Mariel-BBY Community Connector]

Hello TheDuck -

Blake, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[TheDuck]

Thank you for that information AndyH.

And Mariel,

I will be waiting... Thank you.

[Blake-BBY Community Connector]

Hello TheDuck,

Welcome to the forums!

I’ll need more information before I can locate your Geek Squad Black Tie Protection plan.  I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you.