Manufacturer Warranties and Protection Plans

[wgoodwin]

I am continuing to recieve charges to my credit card MONTHS after I cancelled my Black Tie service.And now, when I do get someone who doesn't hang up on me through customer service, they say I need to contact my credit card company. This is not their problem. It is the SAME exact charge, date, transaction number as all of the other Black Tie charges. FIX IT! STOP the charges and give me back the money I have paid since I called to cancel it months ago!! 

(As a side note, should have cancelled it ages ago. It took nearly a YEAR to get my husband's phone replaced. Kept having the same issue and we kept sending it in for months at a time only to get it back and have it freeze up with the same exact malfunction. They NEVER had a termporary replacement phone that was even close to his Droid - that is a lie that they will give you something similar to your phone! It was clearly a software malfunction and if we had simply taken it to Verizon they would have given him a new phone on the spot. On top of that, we were in the process of moving and apparently they absolutely cannot ship to a different store than the one you drop it off at? What a joke. THEN, I got MY phone back after a month with a cracked screen! Good job guys. They tried to blame it on me but thank goodness they had no paperwork to prove it and had to give me a new phone. Incredibly incompetent. Not to mention their horrible customer service where we are hung up on every few minutes. Not much worse than in store service I suppose where you wait around for 20 minutes before some snooty jerk finally gets around to acknowledging your extisence.)

Really Best Buy has gone down hill. The past two things I've purchased (Wii and small TV) have both not been in proper working condition but I just dread dealing with their customer service so much that I haven't been able to will myself into the store or even to make a phone call so I live with it. I imagine this is what they bet on. Nice business model Best Buy. Very ethical. I'm really not one to rant in reviews but this has just pushed me over the edge. 

[Ryan-BBY Senior Social Media Specialist]

Hello wgoodwin -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jacob-BBY Community Web Planner]

wgoodwin,

Upon looking into this issue it looks like the cancellation request was not completed until 12/22, which might mean that it allowed a re-bill to occur in that time.

I'm reaching out to that team to see exactly what's going on. In the meantime, could you let me know the most recent time this charge was billed?

Either way, I'll help you resolve this.

Regards,