Manufacturer Warranties and Protection Plans

[Nokia]

It doesn't matter. It's still covered. What "estimate approved" means is that the mfg. warranty will not cover the damage, so they must write up a repair estimate to charge the insurance underwriter, and that repair estimate has been approved.

[scott22xx]

SIX WEEKS NOW!!! STILL WAITING!!!!

[scott22xx]

If you are comming here from a link:

This is page 2. Please see previous page.

[AgentScottie]

Hello. I must apologize for you experience thus far. Per the terms of your phone insurance, if any repair or part is to take longer than 30 days to arrive, the store that sent your phone off for service can send an escalation on the order requesting a junkout. At the 45 day point, the repair should have been automaticaly junked out. Please contact the store that generated your order, and have them send an escalation on your order for junkout approval.

Hello. I must apologize for you experience thus far. Per the terms of your phone insurance, if any repair or part is to take longer than 30 days to arrive, the store that sent your phone off for service can send an escalation on the order requesting a junkout. At the 45 day point, the repair should have been automaticaly junked out. Please contact the store that generated your order, and have them send an escalation on your order for junkout approval.

Regards,

Agent Scott

[scott22xx]

After begging for help on twitter @coral_bestbuy prompted melissa to respond to me again. here is what she had to say:

Hi Scott,

As promised, I wanted to keep you posted as your service order progresses. I did check again and saw that there have now been parts ordered for your phone. Unfortunately, I am unable to determine what parts have been ordered, but I do hope that they will arrive quickly to complete the repair.

I do understand being without your phone can be quite frustrating, but the service center does need to be given the chance to attempt the repair. If it cannot be repaired, then they should approve the phone for replacement. If you have any additional questions, please don't hesitate to let me know.

Melissa

Thank you for your response Melissa.

It should be noted that I gave Best Buy a chance to repair my phone. They botched that attempt and after 3 weeks returned my two week old phone to me looking like it had been in a blender.

I was told the only option I had was to have my phone sent out again to the service center so that the damages that Best Buy caused could be repaired.

I am now on day 43 without my phone!!!

Last Friday (12/10) at around 6pm, after numerous complaints, I finally received a call from Ehren {removed per forum guidelines}, the mobile manager at Best Buy #00409. He told me he would check on the situation and get back to me on Saturday.

As of  Monday (12/13) I still had not heard back from him, so I went to the store.

Ehren had the day off, so an innocent girl named Emily from the mobile department had to deal with the situation. I felt bad for her because obviously none of it was her fault. As I requested, she called Ehren as soon as I left to inform him that I was not happy.

About an hour after leaving the store, Ehren called me. His explaination for not calling me back with information was that he had the day off.He told me he would look into it on Tuesday.

Ehren obviously thinks that because he has the day off my problem went away!!! If he knew he wasn't going to be there, why didn't he have somebody else check on my phone???

Tuesday night he called me to tell me that he was working on it and would have more information for me on Thursday.

I used to like Best Buy. Why am I being jerked around like this?

I have been calm , rational, and overly patient.

This is BS!!!

[scott22xx]

Hi Scott,

As promised, I wanted to keep you posted as your service order progresses. I did check again and saw that there have now been parts ordered for your phone. Unfortunately, I am unable to determine what parts have been ordered, but I do hope that they will arrive quickly to complete the repair.

I do understand being without your phone can be quite frustrating, but the service center does need to be given the chance to attempt the repair. If it cannot be repaired, then they should approve the phone for replacement. If you have any additional questions, please don't hesitate to let me know.

Melissa

Thank you for your response Melissa.

It should be noted that I gave Best Buy a chance to repair my phone. They botched that attempt and after 3 weeks returned my two week old phone to me looking like it had been in a blender.

I was told the only option I had was to have my phone sent out again to the service center so that the damages that Best Buy caused could be repaired.

I am now on day 43 without my phone!!!

Last Friday (12/10) at around 6pm, after numerous complaints, I finally received a call from Ehren {removed per forum guidelines}, the mobile manager at Best Buy #00409. He told me he would check on the situation and get back to me on Saturday.

As of  Monday (12/13) I still had not heard back from him, so I went to the store.

Ehren had the day off, so an innocent girl named Emily from the mobile department had to deal with the situation. I felt bad for her because obviously none of it was her fault. As I requested, she called Ehren as soon as I left to inform him that I was not happy.

About an hour after leaving the store, Ehren called me. His explaination for not calling me back with information was that he had the day off.He told me he would look into it on Tuesday.

Ehren obviously thinks that because he has the day off my problem went away!!! If he knew he wasn't going to be there, why didn't he have somebody else check on my phone???

Tuesday night he called me to tell me that he was working on it and would have more information for me on Thursday.

I used to like Best Buy. Why am I being jerked around like this?

I have been calm , rational, and overly patient.

This is BS!!!

[scott22xx]

See previous post.

http://www.forums.bestbuy.com/t5/Manufacturer-Warranties-and/Black-Tie-Cell-Phone-Insurance-Bad-news...

I WENT TO THE STORE LAST NIGHT TO GET SOME ANSWERS.

I WAS THERE FOR AN HOUR.

NO ANSWERS.

WHISKEY!    TANGO!     FOXTROT!

[scott22xx]

The previous post is from another thread that I had started to try and garnish some attention to my problem. Rather than help solve my problem, a moderator has merged that thread into this one.

I'm going to keep this short.

I spoke with Ehren on the phone tonight. He told me that my phone had been shipped from the Geek Squad repair facility to Samsung to be repaired and that the necessary parts were on back order.

I know that this is neither his fault, nor the fault of anybody else that works at my local Best Buy store. It is the fault of Best Buy’s policy and bureaucracy.

However, my policy is that if a store damages my phone while it is supposed to be in repair, they should fix the damages in a reasonable amount of time. The repair for the damage that the Geek Squad cause has now taken longer than the original repair and nobody can tell me how much longer it is going to take!

I expressed my anger and told Ehren that my patience for Best Buy is gone.

He told me that he is going to talk to his GM tomorrow. I am expecting a solution then.

[CGlymph]

Please at this point you should be passed.. Call them tomorrow and tell them you wanted to have your service order escalated for them to junk your phone and give you a new one... Per what I am being told there policy is that after 30 days they should junk your phone and give you another one.. But I guess this policy works for whoever they want it to work for.. This is a lesson learned to all us.. Not to deal with best buy anymore I am sure some of there competitors would love to get our business... Shoot we would be better off buying our phones from radio shack... Good luck friend and I hope we get our phones back soon

[scott22xx]

Thanks for the response!

Actually, when my phone was first sent out to repair the damage that best buy caused, it was sent out on an escalation. This past Monday when I went to the store to find out where my phone was, they up graded me to a 'double escalation!'

Is that kind of like 'double secret probation' int the movie Animal House where nobody really knows what is means?

I'm convinced that an escalation is Geek Squad code for: "We don't give a sh1t!"

[Nokia]

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scott22xx wrote:

The previous post is from another thread that I had started to try and garnish some attention to my problem. Rather than help solve my problem, a moderator has merged that thread into this one.

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You posted it to garnish attention from other users. That's not the aim of this site. While this is a community forum and anyone is allowed to post, the core discussion is between you and your assigned Community Connector, Melissa. If you want to respond to other's posts, you are free to do so. You are not free to engage in rabblerousing to attempt to force BB's hand.

If inciting a virtual mob is your goal, there are tens of thousands of forums out there. This isn't one of them. Any additional threads you make will be merged or deleted, and often increase your response time.