04-27-2010 01:23 PM
I purchased a Nintendo ds for my daughters birthday i also got the Product Replacement Plan . Now that i need replairs on the DS it turns out that i cant use it. Bestbuy has no proof that i purchased the DS from there stores. So i said to the salesman so Bestbuy sold me P.R.P. and i cant use it. He tells me hew can not help me . So i have a manager called. Manager comes tells me she cant help me i have to call 8882378289 called them they told me the same thing. The could not find reciept for the DS. So i called again lady on the phone tells me my warranty is for a pink DS. Thats what i have a pink DS . But tells me its up to the store. So now im sitting here with a broken Ds. Feel robbed by the big Bestbuy company. I hope that somebody can help me out in this situation.
04-27-2010 10:45 PM
You need the customer service PIN off the bottom of the receipt. If 1-888 can give that to you, you can go in the store and have them print out a copy of the receipt, which should show the GSBTP plan.
04-27-2010 11:21 PM
The problem is i purchased the DS with cash. And Bestbuy stores need a copy of the original reciept for cash tramsactions. The sales person nevewr mentioned that info to me. Help Help Help!!!!
04-28-2010 10:29 AM
All they should need is the PRP number to look up the account and process the transaction, a duplicate receipt (which they can reprint at the store) will work just as well as an original (or at least does at my store, unsure if it is a universal practice).
Wait for one of the Community Connectors, they hopefully can help you out and figure out what is going on.