Marty and Rsons, do you realize how big Best Buy is? They have over 1,000 stores.
1,000 stores...
Every single one of those stores have trained associates who are SUPPOSE to be trained on the Standard Operating Platform.
If the in-store management are being cowboys and training their associates differently, or they are being improperly trained then they need to be reported to Corporate to be rectified.
However, just as with every other company there are bad apples and there are good apples.
You can't just claim that because you had a bad visit that all stores are bad.
Humans are humans, and to err is human.
Marty, I am not going to contradict what you said, because as far as I know we replace the product 100%, usually Customer Service handles that, I only handle the testing to verify it is locking up and not working correctly.
Rsons I will agree that associates sometimes try to seal the deal with "It covers everything and just come into the store", these forums are proof of that statement, however that is not all of Best Buy, although I do agree they need better control over in-store associates and maybe need more walks from district and territory.
However, my ONLY point in making these posts is simply to try to tell people that just because ONE store was bad does not mean all of them are, there are over 1,000 of them after all.
And yes, I come down hard on associates when I hear them selling like that, which luckily happens very little in my store.
And I hate to bring it up, but the consumer DOES need to read the terms of their agreement, Rsons if you sold a repair plan on something, and then they come back claiming the associate told them they could replace it a YEAR later, would you just penny out a new unit even if it costs you thousands to do so? Or do you tell them that they have a copy of their terms and conditions and that sadly enough it was their responsibility to read them prior to or right after accepting it, since it most likely was returnable.
~ Josh
P.S. I want to reiterate to everyone here, I am not trying to flame I am simply trying to have a discussion.
Also Marty, I forgot to address your first line. Sadly enough a lot of people try to scam Best Buy and claim that their camera, or computer, or whatever "broke" and they drive over it with a car, throw it into the mud, slam it against a wall, so obviously these units are handled with care..
I am not saying I agree with this, simply making a mention of how some people are very deceptive and try to get everything they can (NOT SAYING YOU ARE).
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~ J
Former Geek Squad Counter Intelligence Agent.
Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.
@Dorothy_BestBuy
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