Manufacturer Warranties and Protection Plans

[tomvilfroy]

I've gone back and forth with the 1-800-BEST-BUY and the local store for the past 2-3 months and this is getting ridiculous.

At the end of the 24 month warranty period for my blackberry bold with Best Buy, if I did NOT use the warranty, I would get credited the $240 in warranty back as Best Buy Bucks.   Contact the local store and tells me to call 1-800-BEST-BUY #.  Call the 1-800-BESt-BUY # and get routed to NUMEROUS people who eventually tell me to go to the local store for my credti/refund.   Even been told it should have happened automatically and obviously that was NOT true!!

I just want the money back that I spent on the warranty, per the agreement.   After this 3 month adventure, I probably will NOT step foot again in the Best Buy store again.

Thanks

Thomas

[tomvilfroy]

Or even worst - after being bounced around numerous times on the phone at 1-800 (going from Mobile Sales to Geek Squad to Reward Zone), I get hung up on and have to start the process all over again.   Has happened THREE times today alone and basically 1.5-2 hours wasted of my time, even with promises of "staying on the phone while transferring".   Why offer even that "PROMISE" when they know they plan to hang up on you OR even the COURTESY of calling the customer back after such item happen if it was an "oops"???

[Mbrguy Emerging Expert]

Unfortunately the Blacj Tie plan doesn't work like that. A Community Connector should be on within a few business days and can make the management team at your local Beat Buy aware of you situation to ensure that people are being informed correctly.

I would have asked to see that in writing if I was told that because when I think of how Service Plans work, which business in their right mind would offer a rerun on a protection plan if not used? That's just a recipe for losing money because the only plans that they would keep the money on would be the ones that were used for repairs/replacement. I dont know of any company that would do this because they don't sell products that make them consistently lose money.

Again, a corporate employee will be on, typically within 3-5 business days, and can address this or explain this further for you.

[tomvilfroy]

Well I beg to differ - since it stated as such on the Best Buy paperwork from them. So unless you know the situation, I wouldn't bother to reply back since obviously you are going on CURRENT policy, not 2+ year old policy.

[usndoc]

can you scan it and post it. Would help alot of people who might be in same position to obtain that which they are rightfully due.

[Mbrguy Emerging Expert]

Unfortunately for the OP, he will be unable to do so because this does not exist. Black Tie has NEVER refunded the entire amount of the plan if not used. This isn't just current policy either. I am also aware ofthe Terms of Black Tie from two years ago and unfortunately, it does not allow for this. A Community Connector (Corporate employee who moderates these boards) will be by in a few days and they will be able to second what I explained. Again, I'm sorry that it doesn't work differently for you, but this is the way Black Tie is.

[CrimsonRain]

Perhaps he is referring to the bonus Reward Zone points you get when your BTP goes unused. I think the value was like double the cost of your BTP.

[hydrogenwv]

That's what I thought.. You get RZ points when you buy it, and you get the same amount again at the end if you don't use it. Never heard anything about a full refund, though.. that sounds illogical.

[Ryan-BBY Senior Social Media Specialist]

Hello tomvilfroy -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jacob-BBY Community Web Planner]

tomvilfroy,

Hello Thomas! Thanks for posting about the issues you've had attempting to receive a refund for your expired Black Tie Protection plan. I hope I can assist in clarifying the points you have raised.

We only offer refunds on BTP plans when the plan is cancelled while there is still time remaining. In the case of mobile phone BTP plans that are paid monthly, the plan would simply stop renewing and no refund is given.

The feature you describe of receiving a full refund for your unused BTP plan is not something we offer or have ever offered. Instead, BTP plans offer a "Good Maintenance Reward" when a plan has not been used. This feature provides double Reward Zone bonus points on the purchase of the plan.

Hope this helps clarify,