Manufacturer Warranties and Protection Plans

[tomvilfroy]

Jacob

I'll contact you via private message since there are definitely 2 items that will be discussing.  

Thomas

[tomvilfroy]

Have sent Jacob 2 emails here on this site and no reply back yet on either one.   Is there someone else that can look into the issue??

[Mbrguy Emerging Expert]

Unless there is something else to the issue, Jacob has already addressed the concern here.  His response is what was expected, that there is no refund given on any Black Tie plan if it is not used.  Did you have anything else to add to this to completely change the dynamic of the issue here?

[tomvilfroy]

Yes, as I mentioned to jacob in 2 different emails.  

But I guess Best Buy doesn't care about customers when they have a VALID issue outstanding for now 3+ months with little or no response back from them either...oh well, guess I'll do my purchasing at other places that do care.,,

[tomvilfroy]

In addition since no one has even bothered to call or email me when even Jacob said there should be something like double Best Buy reward points..but like I mentioned above, no one at Best Buy gives a darn....so have cancelled all remaining plans with Best Buy as of today and will be doing my business elsewhere.

Pretty sad they can't even HONOR an item that is clearly in BLACK and WHITE on the contract.....perhaps will hire an lawyer and see if that will get a VALID response.

[Mbrguy Emerging Expert]

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tomvilfroy wrote:

Pretty sad they can't even HONOR an item that is clearly in BLACK and WHITE on the contract.

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Did you contact 888 BEST BUY or 800 GEEK SQUAD?  The brochure that is available at the stores when you purchased it is at this link.  It states on the bottom about the "Good Maintenance Reward" portion of the plan and states "If plan goes unused, customers can claim points within 90 days of expiration by calling 888-Best Buy or 800-Geek Squad."

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tomvilfroy wrote:

perhaps will hire an lawyer and see if that will get a VALID response.

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Yeah, good luck with that.   They've followed the terms of the contract that you have between you and them.