Manufacturer Warranties and Protection Plans

[Sherry]

I TV the following day DURING THE TIME I WOULD BE OUT!)  When they finally delivered my new TV (LATE) the delivery man said he could not  mount my TV on the wall (WHY COULDN'T THEY TELL ME THIS IN THE STORE?)  Once again I called Best Buy and set up installation which will happen in 4 days.  I HAVE DONE EVERYTHING I HAVE BEEN ASKED TO DO TO HONOR MY END OF THE WARRANTY, I HAVE PAID MY CABLE BILL FOR THE LAST 3 MONTHS ON A DVR SYSTEM THAT I HAVE NOT BEEN ABLE TO USE (NOT TO MENTION 1 YEAR WORTH OF CABLE SERVICES TEN YEARS AGO THAT I WAS NOT ABLE TO USE,)  SPENT $400 ON WARRANTIES, AND SPENT HOURS ON THE PHONE AND IN THE STORE LISTENING TO EMPLOYEES OF THE BEST BUY TEAM SAYING IT WAS NOT THEIR DEPARTMENTS RESPONSIBILITY.  IN ALL I HAVE LOST CLOSE TO $1500 BECAUSE OF YOUR WARRANTY POLICIES.  I SUGGEST YOU FIGURE OUT HOW TO FIX THIS AND I SUGGEST THE CUSTOMERS LOOK LONG AND HARD BEFORE MAKING ANY PURCHASES FROM YOUR COMPANY UNTIL YOU DO!  I KNOW I WON'T BE BACK AGAIN AND NEITHER WILL ANYONE THAT I KNOW AND TELL MY STORY TO!

[Adamtech Emerging Expert]

Hey there and welcome to the Community! I apologize for any problems you are having. Care to explain the problem so we may assist?

[Nokia]

FYI, typing in all caps is the internet equivalent of yelling, and is considered rude. Please refrain.

[Dorothy-BBY Community Supervisor]

Hello Sherry -

Welcome to the Community!  If you would so kindly post the details of your concerns as well as any issue you might like assistance with, I would be more than happy to attempt to offer assistance.  You can either post here or send me a private message by clicking the envelope in my signature bar.

Thanks!