Manufacturer Warranties and Protection Plans

[Mbrguy Emerging Expert]

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jsaunders7329 wrote:
Mbrguy, I hope you aren't inferring that BestButyOrBS isn't a real user, like I created him or her... Trust me, I may have a good imagination, but there is only room for one "me" in my head (or this forum for that matter).

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Not at all.  I'll explain my previous post in a bit.

[jsaunders7329]

My curiosity is peaked... =)

[User139773]

They changed my name for being what they deemed as inappropriate: amazing how fast they move on things that benefit them while leaving you waiting. I could care less, it would take a lot to ever get me to do business with them again. I'll stick to the Apple store and others. Now I know why Best Buy did so bad in the 2012 Consumer Reports for places to buy electronics (check it out!).

[jsaunders7329]

Ok, I'm typically a patient person. I rely on the information I am provided to be accurate, and for expectations to be set and achieved in a manner worthy of true customer service. My last call (minutes ago) to Best Buy (01155 - Charlotte, NC) made my brain hurt...<br><br>I was just informed that the service center dropped the decision to deliberate on junking out the projector, which is obviously malfunctioning... Instead, and in spite of every note on the account BEGGING, PLEADING, ASKING that the projector be replaced, I was ignored... Me, the customer, an apparent fool who put stock (and a huge stack of cash) into a service plan that has yet to actually replace the item it was purchased for. My repair estimate give me a date of 3/26/12, which I've said all along is an eternity to me, is now nullified. The geniuses at the service center have now shipped the device to Sony, who WILL NOT give an ETA for its portion of this clusterf**k. I am so tired of being fed information, having my expectation set, and later get blown off by the very people I spend money with. Livid, does not begin to explain my feelings on this... No, certainly stronger words come to mind, but can't be expressed because of filtering rules.<br><br>Will someone at Best Buy actually live up to the promises it has made? Will someone actually do more than take my cash and send me packing? This is so ret@rded... I seriously doubt I will be spending any more money with this retailer, meaning they can kiss both my @$$ and my cash goodbye...

[jsaunders7329]

User139773, that just goes to show that Best Buy cares more about what choice words its unhappy customers say than they do about why the customer is, in fact, unhappy in the first place. Granted, no customer service person wants to deal with a foul-mouthed customer, but customers do want to deal with customer service personnel who can make a positive change in the matter at hand. BS, indeed, my friend, BS, indeed...

[Mike-BBY Community Connector]

Hi jsaunders7329,

As you have been informed, your projector was sent to Sony's repair facility in Laredo. I am sorry for the delays this has caused in your repairs. I have contacted that location to see if they had any updates, as they would not be documented in our internal systems as a Geek Squad Service Center repair would be.

I have found that your projector has been assessed and information on their findings is being prepped to be sent to Geek Squad for review. I have asked that they ensure this information gets to Geek Squad ASAP so we can get a resolution to you soon.

I will continue to monitor the situation for updates.

Thanks,

[jsaunders7329]

Mike to the rescue! Fingers crossed...

[jsaunders7329]

BTW, Mike sent me the same response via PM... What follows is my response (also via PM):

"Ok, so maybe I'm not clear on this... Are you saying that Sony has already received the device AND completed the analysis? If so, that would be much easier to swallow than another round of shipping delays. I'm really not trying to be impatient, or cop an attitude. I really do appreciate your help..."

[Jimmienomam]

As to the name change, they have 1-2 people that are sectioned to ONLY change these differences. Their job is not to interact with customers, but only police the boards.

They log on every day and police, but have a separate thread to notify them when their is a possible ToS or policy discrepancies. I assume they have a notification sent immediately via phone or email when their is a post in those boards.

The reason why your name was changed was simply because it had BestBuy in it. For obvious reasons they didn't want users to have BestBuy anywhere in their name.

[Mike-BBY Community Connector]

With your permission I'll just reply here as I currently have no personal info to update.

Yes, your projector is already with Sony. They have completed their initial assessment and are/were preparing the details to provide Geek Squad, who will determine the next steps.

Thanks,