03-23-2012 07:40 PM
03-23-2012 07:43 PM
I just recommend that anyone purchasing one(protection plan) take a moment to READ the terms before checking out at the register. Make sure you understand the repair or replacement process and turnaround times, before you spend your money, and if the terms don't match what the agent says, make that person clarify it.
If you do not have time at the register to read the Terms and Conditions, remember that you have until the 30 day return period to finish reading them and can return the Black Tie Protection Plan for a full refund up until that time. After that date, the refund is pro-rated.
03-24-2012 01:53 AM
Day 18... Today is one of the best days I have EVER had, and I owe some of that to Best Buy (the rest was personal). I did get Mike's message, and the projector DID get junked out. Heck, I even got a call from the Service Center (that guy was super cool on the phone). From there, I got in my car and headed to Best Buy...
It took about 30 minutes, from the moment I entered the store to the moment I left it, and during that period, I was highly impressed. I was given my refund onto a gift card (a FULL $4,000 refund) and I spent it instantly on the VPL-HW30AES. I only came out of pocket $121.00, and $70 of that was to expedite shipping (which I was glad to pay for). The store didn't stock it, but it will be here at my house on Tuesday, and that, my friends, is an acceptable outcome.
I want to sincerely express my gratitude to all of the forum members, community connectors, and local employees for every bit of help I was given. In summary, I'd like to say, I'm keeping my money with Best Buy. The level of service I have been given guarantees that.
In case you're left wondering, I did not buy the protection. It wasn't out of spite for this ordeal, it was mostly cost (~$500) that swayed my decision. Despite the cost, it would have been worth the purchase, but I wasn't coming off of $500 today (I do have 30 days to reconsider). The protection plans are great. I just recommend that anyone purchasing one take a moment to READ the terms before checking out at the register. Make sure you understand the repair or replacement process and turnaround times, before you spend your money, and if the terms don't match what the agent says, make that person clarify it.
Glad to hear that there was a happy ending to your epic tale. It's very obvious that you've been very patient with Best Buy. Probably more than I would have been.