Manufacturer Warranties and Protection Plans

[jsaunders7329]

I'm still waiting for Mike. Fingers crossed...

[jsaunders7329]

Well... It's day three. No contact from Best Buy yet, no projector either. I haven't even seen MIKE-BBY post in this forum this week. I fear I may be lodged in one of those "black hole" support queues for which there is no escape. Hopefully I'm wrong.

[Mbrguy Emerging Expert]

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jsaunders7329 wrote:
Well... It's day three. No contact from Best Buy yet.

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It's only been 1 day since you posted here. Average response time from when N issue has been assigned here is 3-5 business days. Since your issue was assigned yesterday, you are at 1 business day. These forums were not set up as an instantaneous response venue. If you need help quicker than what is offered here, you can contact Best Buy at 1-888-237-8289.

[jsaunders7329]

Good to know, but that expectation could have been set in advance. I've already called Best Buy, and its seemingly difficult to reach anyone who has authority to actually do something, other than point me to another faceless never-ending redirect. I'm simply keeping the good folks here aware of the status of my issue, and without a projector, I seem to have the time on my hands to do so...

[jsaunders7329]

Day 4... No projector, and continued silence.

[jsaunders7329]

Day 5... Still no projector. I automatically assume no response from Best Buy until Monday due to the weekend. Still hopeful about a positive resolution, but we'll see how that goes next week.

[jsaunders7329]

Day 6... A Sunday made less lazy by the abscence of my projector, which doubles as my home theater and presentation device. Hopefully Monday brings better news.

[jsaunders7329]

Day 7... I just checked, and my projector hasn't even made it to the service center yet. How long must I go without?

[jsaunders7329]

I'm beginning to feel invisible here. I just want to be able to work, and I can't because I have no projector. I do have a pen cam though... I could use this time to visit some Best Buy stores in my area, and make a documentary about BTP sales tactics... You know, show the promises made to make the sale vs the outcome of actually having to use the BTP. I bet I become less invisible then. Let's see, where did I put that thing...

[jsaunders7329]

Day 8... Still invisible, just like my projector.