Manufacturer Warranties and Protection Plans

[CrystalWoW Community Veteran]

Wow... The reprint is the exact replica of your purchase receipt.. A community connector will be along to assist.

[CrystalWoW Community Veteran]

P.s. The r means replacement which again can be new or refurbished.

[Justin-BBY Community Connector]

Hi Jesi,

I certainly realize how irritated you are with this situation and I'm quite dismayed to hear that you will no longer make any additional purchases from us again because of this instance.  I've already started researching your issue and would be happy to further assist. 

After reading your experience, I am also confused why you are running into these obstacles while trying to receive a replacement under your coverage plan.  Bear in mind, I cannot make any guarantees at this time, but I have already shared your voiced views about the matter with the upper channels of store management.  Once I receive any feedback, I'll let you know via private message.  To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.  If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.

Sincerely,

[Jesi]

I am not so much leaving Best Buy *because* of this... This is more like the last straw. Customer service has gone way down hill in the past year. We have had a string of incedences that were handled so poorly, I would put Walmart on a higher pedestal at this point. I am appalled at the treatment of customers. I am not saying I believe in " the customer is always right" but treat me with respect, after all you are getting a paycheck because of me. The woman at the 800 number literally told me to go find the paperwork from the protection plan that existed when I bought it myself. Asked me questions that she should have known the answer to and hung up on me. She was one of the rudest customer service people I have ever talked to. By the way when I mentioned the Better Business Bureau she said "good luck with that" as though nothing would come of it. I am calling them and her name will be in the report. Then we have the "I am one of the managers" Rebecca at a different store who was so bold as to tell me she and her store and the policy is above the law and grandfather clause. I am pretty sure even our president is not above the law, so she really must be something special. I have more incidences as well but what good will it do me typing them all on here? And nothing would probably come of it anyhow.

The sad thing is we loved Best Buy. My husband is sad he can't go in his favorite store anymore... But why keep giving them money when we can get the same product, a lot of the time at a lower cost, at a different store and get treated like guests in their home rather than a nuisance?