10-16-2011 04:21 PM
10-16-2011 04:24 PM
10-17-2011 05:46 PM
I certainly realize how irritated you are with this situation and I'm quite dismayed to hear that you will no longer make any additional purchases from us again because of this instance. I've already started researching your issue and would be happy to further assist.
After reading your experience, I am also confused why you are running into these obstacles while trying to receive a replacement under your coverage plan. Bear in mind, I cannot make any guarantees at this time, but I have already shared your voiced views about the matter with the upper channels of store management. Once I receive any feedback, I'll let you know via private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner. If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.
10-19-2011 01:05 PM