Manufacturer Warranties and Protection Plans

[jetebony]

I wasted my money on a Best Buy warranty...  The tv turns off for unknown reason every 5 - minutes day and night.  Geek Squad came to my house approximately 8 or 9 times and the problem still not fix... Best Buy refused to replace the TV.. So why waste your money on a warranty? Better yet why shop at BEST BUY?

[jetebony]

I wasted my money on a Best Buy warranty...  The tv turns off for unknown reason every 5 - minutes day and night.  Geek Squad came to my house approximately 8 or 9 times and the problem still not fix... Best Buy refused to replace the TV.. So why waste your money on a warranty? Better yet why shop at BEST BUY?

[Dorothy-BBY Community Supervisor]

Hello jetebony -

Allan from our Community Connector team, should be reaching out to you and offering possible assistance.  Thank you!

[Allan-BBY Community Connector]

Hi jetebony,

I am never happy to hear that a customer is not happy with the service we have provided them, and this is no different in your case. I’m sure after nine repair visits you just want a working TV, and getting a replacement TV most likely seems the quickest way to get there.

I would like to look deeper into this for you and see if there is a resolution I can provide that will resolve this for you. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,