Best Buy and The Geek Squad

jetebony · 08-29-2009

I wasted my money on a Best Buy warranty... The tv turns off for unknown reason every 5 - minutes day and night. Geek Squad came to my house approximately 8 or 9 times and the problem still not fix... Best Buy refused to replace the TV.. So why waste your money on a warranty? Better yet why shop at BEST BUY?

Dorothy-BBY · 09-29-2008

Hello jetebony -

Allan from our Community Connector team, should be reaching out to you and offering possible assistance. Thank you!

Dorothy

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Community Supervisor | Best Buy® Corporate

@Dorothy_BestBuy

Private Message

Allan-BBY · 09-29-2008

Hi jetebony,

I am never happy to hear that a customer is not happy with the service we have provided them, and this is no different in your case. I’m sure after nine repair visits you just want a working TV, and getting a replacement TV most likely seems the quickest way to get there.

I would like to look deeper into this for you and see if there is a resolution I can provide that will resolve this for you. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

Allan

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Community Connector | Best Buy® Corporate

@BBYCameraGuy

Private Message