Best Buy® and Dell Strengthen Support Options for Customers

Matthew-GS · ‎09-29-2008

Best Buy® and Dell Strengthen Support Options for Customers

Best Buy® and Dell have been partnering to bring you quality Dell laptops, desktops, and monitors for over a year in our stores and online at BestBuy.com. Best Buy® continues to provide this purchasing opportunity and honor Dell’s manufacturer warranty, although some customers may have had previous difficulty or confusion on how to obtain services. Recently we have worked to ensure continuity in obtaining service under warranty through enhanced communication and options for customers.

Now, customers who purchase Dell systems or monitors at Best Buy® may obtain limited hardware warranty support from either Best Buy® in-store Geek Squad® Agents or Dell’s Technical Support (via phone, email, or chat) for current or future service needs. Customers who also purchase a Geek Squad® Black Tie Protection plan retain this option during the first year (for service needs covered under Dell’s limited hardware warranty) with subsequent support from Geek Squad® for the remainder of the plan’s coverage. System returns and exchanges are still handled according to Best Buy® Store Return Policy or Online Return Policy accordingly.

Both Dell and Best Buy® encourage customers to become familiar with the details of this limited hardware warranty at http://tinyurl.com/bbydellwarranty. We also strongly suggest registering your Dell system at http://tinyurl.com/bbydelltoo immediately to ensure there are no delays should you opt for future support from Dell. You will need to locate the Service Tag number to register. For support locating this type of serial number or to register your product over the phone, call Dell at 1-800-624-9896. For further information, join the discussion on the Best Buy® Community Forum at http://forums.bestbuy.com/.

Matthew

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Community Advocate | Best Buy® Corporate

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