Best Buy® and Dell Strengthen Support Options for Customers
Best Buy® and Dell have been partnering to bring you quality Dell laptops, desktops, and monitors for over a year in our stores and online at BestBuy.com.
Best Buy® continues to provide this purchasing opportunity and honor
Dell’s manufacturer warranty, although some customers may have had
previous difficulty or confusion on how to obtain services. Recently we
have worked to ensure continuity in obtaining service under warranty
through enhanced communication and options for customers.
customers who purchase Dell systems or monitors at Best Buy® may obtain
limited hardware warranty support from either Best Buy® in-store Geek Squad® Agents or Dell’s Technical Support (via phone, email, or chat) for current or future service needs. Customers who also purchase a Geek Squad® Black Tie Protection
plan retain this option during the first year (for service needs
covered under Dell’s limited hardware warranty) with subsequent support
from Geek Squad® for the remainder of the plan’s coverage. System
returns and exchanges are still handled according to Best Buy® Store Return Policy or Online Return Policy accordingly.
Both Dell and Best Buy® encourage customers to become familiar with the details of this limited hardware warranty at http://tinyurl.com/bbydellwarranty. We also strongly suggest registering your Dell system at http://tinyurl.com/bbydelltoo
immediately to ensure there are no delays should you opt for future
support from Dell. You will need to locate the Service Tag number to
register. For support locating this type of serial number or to
register your product over the phone, call Dell at 1-800-624-9896. For
further information, join the discussion on the Best Buy® Community
Forum at http://forums.bestbuy.com/.