Manufacturer Warranties and Protection Plans

[cathyjb]

We purchased a 42" plasma television from your Best Buy store in Beavercreek, Ohio.  We saved a long time to buy it and after speaking to the salesman we decided to purchase the $200 Service Plan.  He handed us a pamphlet and said this warranty covers ANYTHING that could possibly happen to the tv and it would be repaired in home if possible and be replaced if necessary for free.  We have had the TV for a few months and last week there was a giant "popping" noise and there was a huge crack up the INSIDE of the screen.  The TV no longer works.  We called for the warranty and after a week, they sent a technician who then told us that we were not covered because we didn't have the "black tie premium" program.  After looking online, we discovered that the program wasn't even in effect until after we bought the TV and we were never offered it.  Bottom line is, we were sold a warranty for "ANYTHING THAT COULD POSSIBLY HAPPEN TO THE TELEVISION" (employees words) and now Best Buy is refusing to honor our warranty.  What the heck did we pay for the EXPENSIVE useless warranty for since the company is simply going to make excuses and basically lie to me about what it covers?  I am more than a little upset and have seen countless posts online of people who have had the exact same problem with their televisions and they got the shaft too.  Why doesn't Best Buy honor their warranties?  We have been loyal customers for years and if this is the "service" we're paying for then we will certainly not return and do everything we can to make sure others are warned.

[frankstroke]

check this out

http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=6643937

[Elizabeth-BBY Community Supervisor]

Hi cathyjb, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Aaron-GS Community Connector]

Hey cathyjb,

I’m sorry to hear about your recent TV troubles! I know I would certainly be disappointed as well if a crack were to suddenly appear on my TV, especially if there was a startling noise accompanying it. Without knowing more information regarding your purchase, however, I do not know that I would be able to tell you what your options are at this time.

I’d like to look a little further into this situation on your behalf, so please keep an eye on your private messages (the letter icon at the top right of the page) for further communication.

Thanks for your patience,

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

[raelyn1jordan]

Thanks at least I know my husband and myself are not the only ones that best buy will not honor a PSP on.

[Adamtech Emerging Expert]

Hi there raelyn1jordon, I would encourage you to compose your own post about the issue you are experiencing. The issues you have posted on are several months old and have already been handled. Thank you.

[raelyn1jordan]

Thank you, I may do that when I get a chance to type it ALL up. Can I copy and paste our letter on this page we sent you?