Manufacturer Warranties and Protection Plans

[pborreda]

We purchased a JVC 56" television in November of 2006.  For almost 3 years, if I add up all the times that the TV has been working, I may reach one month.

Everytime we call for service we are given excuse after excuse why the TV does not work and we have to wait 7-10 days for a repair person to come out.  We then have to wait 4-6 weeks for the replacement lamp.  After 3 replacement lamps, we were told that it was never the lamp, but something else.  Now, we have been told that it is the light engine and we are  yet again waiting for a replacement part.  Everytime we even mention the Lemon Law, we get just one more excuse why we cannot get a replacement television.  To make matters even worse, no one seems to have any record of the very first repair call that was made, probably due to the fact that it was not from Geek Squad.

My family is now so nervous about this television, no one wants to mention when it does not turn on for fear of the eruptions that may take place.

I know that this will probably be our last purchase of any major appliance from Best Buy.  The repair service has been by far the worst experience that we have ever gone through.  Unfortunately for now, we are stuck with a TV that does not work and will not work for another month, while we wait for yet another part.  After that, we will once again hold our breath and wait to see if the television will in fact work, one week after the repair has been made.

[Dorothy-BBY Community Supervisor]

Hello pborreda -

Allan from our Community Connector team, will be reaching out you regarding your concern with your JVC television in the next few business days, at the latest.  Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi pborreda,

I can’t imagine how upset I would be if the TV I purchased in 2006 only worked for one month in total time, and I was still struggling to get it repaired; this would be especially true if I had purchased an extended service plan to guard against just this type of situation.

I looked through your repairs, and I can honestly say I understand you being upset with how this has gone so far. Hopefully I can do something to change your perspective of our services, and I am sending you a private message to start that conversation. To check your messages you should log into the forum, and click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,