Manufacturer Warranties and Protection Plans

[Nokia]

I'm aware of that. However, the troll gave inaccurate info, so I wanted to clarify it for anyone else reading the thread.

[CrimsonRain]

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trainedloser wrote:

Not sure how you seem to think its fair that since your 42 inch 3 year old 720p television went out, you are justified to receive a brand new 55 inch LED....

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The same concept baffles me as well. It's like your auto insurance. Will they credit you for the original purchase price of your car when you first bought it/had it insured should they decide to cash you out? If they did, then I should have had enough to upgrade from my totalled Accord to a Porsche.

[b12njoy2010]

Hello CrimsonRain,

Your car analogy is very appropriate.

Auto insurance and auto warranties are not the same product.

Auto insurance is provided by a third party and if you have an accident and total your Honda you would not be getting a Porshe.

However, if your car is a "lemon" and you have a warranty or extended warranty and if the manufacturer or an authorized dealer, is unable to service or repair a new motor vehicle to meet the terms of an express written warranty after a reasonable number of repair attempts, the manufacturer or authorized dealer is required promptly to replace the vehicle or return the purchase price to the lessee or buyer, whichever the customer prefers. (This is the car lemon law in California).

[CrimsonRain]

I understand why I didn't get a Porsche for my Accord (had to settle for a Lexus), but that still doesn't explain why a consumer would be eligible for quite literally an upgrade to their TV if Best Buy decides not to repair it. Most of the time, Best Buy junks out a customer's product and approves them for a new product because of the cost of the repair or part(s), not because it was a "lemon."

[b12njoy2010]

Hello CrimsonRain,

If a product's repairs cost more than the TV/car is worth then it is totally a lemon. Even the car lemon law is very straightforward:

"The manufacturer or dealer hasn’t fixed the same problem after four or more attempts"

"The vehicle has been in the shop for more than 30 days (not necessarily in a row) for repair of any problems covered by its warranty."

Cars are notorious for their depreciation, just like these new flat panel televisions. If you had a 2008 Honda lemon you would be getting your "purchase price" refunded to you. Perhaps that would be enough to buy a 2010 Honda. Depreciation is not the consumer's fault. The point about lemon laws is not to protect the consumer from "depreciation", it's to protect the consumer from unscrupulous dealers who would sell a warranty and not honor it.

[Nokia]

Except lemon laws are for cars, not TVs, so this conversation is irrelevant.

[b12njoy2010]

Conversation was between me and CrimsonRain.

Lemon laws are not exclusive to automobiles. The spirit of "lemon laws" is to protect consumers who purchase products with warranties, no matter what the product is. (The Magnuson-Moss Warranty Act)

[Nokia]

Conversations on public forums are between everyone. PMs are between two users.

Try making use of the MMWA. When you successfully get a company to honor it, you will be able to teleport yourself to my desk to tell me.

[b12njoy2010]

Nokia said:  "this conversation is irrelevant."

I know that messages on this forum are for all to view and participate. Nokia used the word "conversation" and indeed me and CrimsonRain were engaged in a "conversation" on this thread. It might have been irrelevant to Nokia, but it was very relevant to me and CrimsonRain. All members are always welcome to participate. However, it does not benefit anyone on this forum when members go out of their way to denigrate legitimate posts.

Hello quick,

I wish you well and hope that Best Buy can resolve your issue to your satisfaction. I think it is unfortunate that this thread went hostile. Nonetheless, Good Luck!

[Nokia]

You mentioned a LL pertaining to TVs, which does not effectively exist. You're free to talk about it, but it's theoretical talk since you can't compare LLs for cars and TVs. It's like comparing the thrust characteristics of a Learjet and a toaster.