Manufacturer Warranties and Protection Plans

[NatashaLynn]

Best Buy has had my computer for almost 2 months. They have tried to fix it 3 times and every time I get it back it breaks again in less than 3 days ( wireless card). I got an email from them that said it was being shipped to me and it was fixed. If it breaks again I will get my money back. If they try to send it off again I am consulting my lawyer. This is the last time I am EVER dealing with this store again.

[AJ87]

You didn't mention a couple of important things.

Is this a new computer still under the manufacturer's warranty?  If so, you should deal directly with the manufacturer.

If it is the wireless card and you are out of the manufacturer's warranty period, might I suggest purchasing a USB Wireless Adapter, disable the onboard wireless unit in Device Manager.  Install the new USB network adapter and software driver for it (per the adapter manufacturer's directions).  Then see if you are still having wireless connection issues.  If not, then you have diagnosed that it is the system's original wireless card that is the issue, and not connection issues.  At this point, weigh using the cost of using the new USB network adapter ($10 to $40) versus the cost of having the original wireless card replaced.

[gioperation]

Might I add...  that is also a customer that purchased from Best Buy... I understand that this could be a service center or a Manufacturer's warranty issue, but Best Buy should something because we as customers are usually never told in advance of situations or told incorrect info... that is we as customers get pissed...because when you are you advised upfront... the only to blame is ourselves because then and only then can you actually make an informed decision about whether to purchase or not.

[Elizabeth-BBY Community Supervisor]

Hi NatashaLynn, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[NatashaLynn]

Elizabeth I'm pretty sure I'm not going to get any help from you guys on this forum as I see your response is just a basic form letter you send out to everyone who has had trouble with Best Buy.  I see the post about someone asking me if I had the Geek Squad Black Tie was deleted, I don't know why.  I've been browsing the forums and I see a pattern.  People complain, get a form letter, and still are mad.  So I'm taking it up with the store the next time my computer goes out on me, which I'm sure it will because I've already gotten 3 blue screens in 2 days since I've gotten it back.  Have a nice day.

[Sarah-BBY Retired: Community Connector]

Hi NatashaLynn,

 

Being without your computer can be torture, especially if you are anything like me, and I am very sorry to hear of your frustration.  It also sounds like you don’t have much faith in us at this point but if you’re willing, I would really like to see if I can possibly turn that as well as your experience around. 

So, if you’re up to giving me a try, please refer to the private message I have sent you explaining what I will need to get started.  You can view your private message by first logging into the forum with your username and password, and then clicking on the envelope in the upper right-hand corner of the page. 

 

I look forward to hearing from you!

Sincerely,

Sarah

Community Connector

Best Buy® Corporate