Manufacturer Warranties and Protection Plans

[Mbrguy Emerging Expert]

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ncoclub wrote:

.....stuff.....

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By the way, I'm sorry to hear about your dog.  I'm sure whoever did it  is really sorry about it.

[ncoclub]

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Mbrguy wrote:

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ncoclub wrote:

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Mbrguy wrote:

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BestBuyOrBS wrote:
I am not arguing the contract as I'm sure it is written by some very skilled lawyers while being made long and complex enough to have the average person give up trying to decipher it 

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The Terms and Conditions, aka the "contract", is actually very easy to read and understand.  It isn't long and not complex at all.  It can easily be read in about 10 minutes and Best Buy has tried to make it as simple and easy to understand as possible.  For a copy of the Terms and Conditions, you can find it at this link.

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just like, according to you or another fanboy who posted it only takes 5 min to remove a big screen TV from its box, inspect it for physical damage, missing parts and plug it in to see if it actually works!! Incredible, just incredible!!

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Actually, I revised my statement and said that if you wanted to plug it in to turn it on it would take a bit longer.  But honestly, how long does it take to simply pop out 4-6 plastic tabs, lift the cardboard cover off the TV (the cover separates from the base in which the TV sits), lower the plastic, and look at the outside of the TV to make sure that it doesn't have any cracks.  Then pull the plastic back up, sit the 2-3 foam pieces back on the corners and middle, and lower the cardboard cover back on popping the 4-6 plastic pieces back in.  

You really do seem to be overthinking this.  I never meant for this quick inspection to be someone going over it with a microscope and hooking it up to a home theatre system, playing a full length movie, then channel surfing through to make sure everything works.  This quick inspection is just to make sure that there was no damage to the TV during shipping.

Of course am I gullible enough to believe that this will satiate you?  Absolutely not.  I realize that you aren't out for answers, just little points that will help you in your vendetta against Best Buy so, post away.  I mean, timing yourself just to correct me in how long it takes to read a pamphlet.  You're either OCD or grasping at straws.  Either way, it's beginning to get to be a bit pathetic, LOL.  But if you believe that posting here is the best medicine for what ails you, by all means go at it because I don't want to be responsible for withholding treatment

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The best "medicine" for you would be a de-programming of your unflexable and childish adherence to BBY's policies. And yes, I will continue to post away and its your posts that have been just plain pathetic. The GSBTP plan is NOT a simple 10 min read nor easially understandable. Facts are facts...not "grasping at straws". Now go salute your full length poster of Bryan Dunn and move on...... 

[Allan-BBY Community Connector]

Hi User139773,

I am truly sorry if a miscommunication between you and your sales associate caused you to have incorrect expectations of how your service plan works. I can also say that no associate should be purposefully mis-represent what is covered.

It is absolutely correct that your service plan is intended to repair your TV, and if there is a problem with your TV it would need to be repaired. There are situations when your plan would replace your TV with a comparable model, but repairs would need to be attempted first.

I should point out that you can request a pro-rated refund of your plan anytime during the life of the plan, and to do this you would need to request this at your local Best Buy store. Keep in mind that if you do this your TV will not be covered beyond the manufacturer’s warranty, and any current or future repairs could be at cost to you.

Is your TV currently defective? Do you want me to arrange for repairs on this TV? Just say the word if you want me arrange for the repair of your TV.

Thanks for posting,

[newcomputer2012]

I will go along with that they definitely mis-represent what they selling compared to what you actullay get.  I think Geek Squad and Best Buy are in it together.  In the store you are sold the wonderful "Black Tie Protection, told the tech support is included for $99.99 and low and behold less than 15 days from purchase you are in need of some of that "tech" support you thought you paid for, just to find out you got nothing for your $99.99, but the nice geek squad agent then makes you a "one" time offer of some outragous amount to help you with your tech question.  Bunch of bullshxxx!!!!!!!!!!!!!!!!!!!!!

[CrystalWoW Community Veteran]

Totally just did a timed read through, took 11 minutes. When I went through and read everything but skipped the sections about specific products and only read the tv one, it took 6 minutes.... Definitely doable in a relatively short period of time. I don't know how you could have possibly stretched it out to over 40 minutes unless you read it 1 letter at a time. You asked about personally cancelling a protection plan. I had a laptop that was rma'd by the manufacturer who sent me a check. So I went to my local store (after I didn't work there btw) waited in line, got to the front and said heres my receipt that I had pulled up online at home, and said I want to cancel the blacktie on the laptop and had a gift card in my hand within maybe 45 seconds. Nice and easy. Also had a phone that we cancelled the line on and called in to cancel the plan and was never charged again, maybe a 5-10 minute phone convo. Lastly, I pull out all large purchases in stores and it never takes more than 5 minutes. I don't plug them in generally unless I am buying something like an open box or used item or something. To "newcomputer" yes Geek squad and Best Buy are in it together. That is why they are part of the same company.... Unless you purchased the tech support, it isn't a part of the black tie plan. They are two different things. There are packages with discounts that include them both, or you could be referring to a geek squad set up. Hard to tell from your post.

[Steviorus]

CrystalWoW,

     You are wasting your time with this company.  They are more interested in their profit margin than you.  Work out the best plan you can with them and then remember don't go back when you are finished.

LET THE BUYER BEWARE AND BUYERS BEWARE OF BEST BUY!!!  THERE IS NOTHING BEST ABOUT IT!!!

Good Luck

[Jimmienomam]

I'm not going to say BBY is the best company ever. But if you go in realizing what should be expected from a middle tier electronics store by knowin the policies, then the store is fine. It may be hit or miss on personel as it is a middling, struggling electronics chain.

Also most don't understand that a majority of electronics have about a 6 month EOL (end of life) cycle. With about a 3 month good selling window. This means that an electronics only store will have to swap stock 2ce a year. Any old stock will hopefully be subsidized, but is not always the case. Given that they pretty much only deal in electronics they won't have other avenues of revenue that have a long EoL.

So I would just say know what you are getting before and they are a good enogh company. The problems arise when people expect more than what BBY policies give.