03-19-2012 10:21 PM
03-19-2012 10:24 PM
While no employe should every lie or knowingly misrepresent Black Tie, there really is no way to tell what was said during the transaction. So, to combat this and ensure that every customer knows what the plan entails, a copy of the Terms and Conditions is made available to every customer. Before the purchase of Black Tie can be completed, you would have had to acknowledge by keypad that you received this copy of the Terms and Conditions. The actual prompt on the keypad states "I have received and agree to the Terms and Conditions for my Geek Squad Black Tie Protection Plan." - this is stating that you have acknowledged that you did indeed receive the Terms and Conditions pamphlet and that you are legally agreeing to the said terms/contract.
Best Buy then gives every customer 30 days to read the small Terms and Conditions pamphlet and if they see something that they do not agree with or feel that the plan does not live up to what they were made to believe it was, they can return the Black Tie for a FULL refund. After the first 30 days, they may return it for a pro-rated refund.
This ensures that every customer has the means to know exactly what the Black Tie Plan entails and if a customer does not like the Plan or feels that there is no value in it, they may return it within the first 30 days and they will receive their money back.
As for the "legal issues", when you accept the terms via the keypad, that represents a binding contract and are representing that there are no verbal agreements that are binding. Not sure what type of "legal issues" you were referring to.
03-19-2012 10:37 PM
03-19-2012 10:50 PM
I am not arguing the contract as I'm sure it is written by some very skilled lawyers while being made long and complex enough to have the average person give up trying to decipher it
The Terms and Conditions, aka the "contract", is actually very easy to read and understand. It isn't long and not complex at all. It can easily be read in about 10 minutes and Best Buy has tried to make it as simple and easy to understand as possible. For a copy of the Terms and Conditions, you can find it at this link.
03-19-2012 11:16 PM
03-19-2012 11:54 PM
03-20-2012 12:01 AM
03-20-2012 12:06 AM
Here's a great example of the deceptive tactics used by Best Buy employees: http://consumerist.com/2008/11/best-buy-caught-usi
Best Buy got away with pulling stuff like the "protection plan" before when it wasn't so easy to find others on the net who have been taken for a ride as well. Good luck keeping market share with this kind of publicity!
While they should have used the same source to show the differences, that story doesn't even think to look at the differences between calibrated vs non-calibrated TV's with the same source. At the store I used to work at, they had two TV's set up, calibrated and non-calibrated, and they had the exact same source. Looking at both, you could see a huge difference in the pictures and see the value of the calibration service. That one story didn't address whether the calibration service was actually worth anything, it only harped on one source being HD while the other wasn't.
The protection plans do NOT need any "trickery" or "deceptive tactics" to be sold, they sell themselves on the protection it offers. I personally have seen countless people get their products repaired or replaced via the Black Tie vs only a few where the issue was not covered. If the protection plan was not a good value, I would not purchase it for myself. Even though I no longer work there, I have seen enough customer experiences to know whether the Black Tie is a value or not and I buy Black Tie on all my major purchases. Apple iPhone 4S last December, 46" Sony TV almost 2 years ago, camera last Black Friday, GPS system last year, Xbox 360 last month, Apple TV and iPod Classic last week.
If the Black Tie were a scam or a waste of money, there is NO reason whatsoever that I'd spend my money on it. But I know better and I buy Black Tie because I know the value.
03-20-2012 12:21 AM
03-20-2012 05:03 AM
You will have a working TV. If Best Buy cannot repair the TV, they will replace it. Simple as that. No, this is not a legal issue but if you feel the need to sue, please post the court case here and I will be there to laugh. Social media will work for like a week, then a new flavor of the week will come along. The BBB is on the payroll of businesses and companies like Best Buy. They are there to mediate, not police. Best Buy will carry out their end of the service plan agreement, the BBB will do nothing. End of story.