Manufacturer Warranties and Protection Plans

[dwestman]

I purchased a Sharp Aquos 46" LCD HDTV a year ago. And recently lines started appearing on the screen. I called Best Buy the said to call Geek squad. So I did. 2 weeks later they showed up at my house and said looked like something hit the screen. And they wont cover that under the warranty.. {Removed per Forum Guidelines}  When I bought the TV the saleman specifically said. And I quote " This warranty will cover any and all damage to the screen if anything ever happens to it.".... so now I sit with a freaking 1200.00 tv thats worthless and also a 200.00 warranty that doesnt do me any freaking good... Thanks best buy for your fricking worthless Customer Service and Warranty. Now I m out 1500.00 and no tv.....

Anyone I know .. will now never ever buy from Best Buy again. They all know this story so sorry for your lost Best Buy. But you earned it.

[agent10788]

They are correct. Unfortunately, the service plan on televisions do not cover physical abuse to the product. However, depending on where you live, the service plan can most likely be returned at a prorated cost. I would check with your local best buy or reference your service plan terms and conditions booklet to determine if this is available in your area. Sorry about the TV. Hope this helps out.

[Aaron-BBY Community Connector]

Hello dwestman,

I’m not sure why there would have been any confusion regarding your service plan coverage, but I can imagine how frustrated you must feel!  Repairs are rarely a welcome prospect and discovering that your service plan does not include coverage for accidental damage certainly doesn’t make the situation any easier.

Like agent10788 mentioned, remember that you do have the option of cancelling your service plan if you are not satisfied with its benefits.  To do so, simply stop by the customer service desk at your local Best Buy store with a copy of the original receipt and an associate would be glad to help you out.  Alternatively, you may mail a copy of your purchase receipt, plan documentation and a signed cancellation request to the following address:

AIGWG

Attn: PSP/GSBTP Cancellations

P.O. Box 9312

Minneapolis, MN 55440

Let me know if you have any additional questions.  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[dwestman]

What I m more mad about is the fact they freaking LIED TO ME!!!! And now I m out $1500 Thanks.....So what does Best Buy do for the employees? They must reward them for lying to customers to make a sale. Thats a joke. I want my freaking money back or i m going to make a scene!

[chapotito]

I feel your pain, I feel your pain.  My problems is with a phone, and they are going to supposedly fix it.  But they haven’t touched it and I left the phone May 1st.  It is June 2 and the guys at BB said they can't do anything to make the warehouse do anything until June 6.  Black Tie is certainly a joke.  I would have prefer to pay the 50 dollars deductible for my cell provider services if the lying scoundrel that pitch me the Black Tie had told me that I was going to be month and a half without my phone.  They do give you a loaner, but it is a piece of cra...

[4themtigers]

just another example how they mislead customers!!!

[vtncus]

I have had ok experience with that, KEEP READING,    B U T  , they do that. The sales people at bestbuy do lie. I know it's hard to generalize, but I have lived in 2 states in the past 11 years, and shopped at various bestbuy stores and it is a common behavior 

My evidence? my own experience, for the past 11 years I have bought almost all of my products, computer, gps, laptops, tv, ps3, dvd player, washer, dryer at bestbuy. I love their X months no interest plans, so i buy everything there, and I ALWAYS buy the extended warranty, so I am well aware of the intricacies of all of those plans... I know when something is going to get covered under accidental or not, AND despite that, THEY ALWAYS says it will. 

It has gotten better, at least at the register they won't lie to you, but the sales people do. after all, sales people are sales people. 

[JoshSB]

Unfortunately people can lie to get what they want, this behavior is NOT condoned by Best Buy and they took steps to change that, primarily the little prompt on the sales register verifying you received your T&C brochure with purchase of the service plan.

If you received this brochure then decided not to read it to verify the details of the plan then it is also the client's fault for not reading the contract they purchased (I am NOT condoning the lying, that is inexcusable and I guarantee Best Buy would have no problem reprimanding them if they caught them in the act).

That is why I prompt all my clients I sell a service plan to to read the brochure and if they find any discrepancies to return/call us up so we can clarify.

I know that lying sales associates are most definitely a problem, but one cannot generalize for an entire corporation based on the acts of a few...

And considering the number of posts on these forums, and the fact that Best Buy is in business, there must be quite a few customers still satisfied out there.

I am sorry that you guys had such bad experiences with Best Buy and I fully recommend reading any and all contracts you sign your name to, since it is human nature to lie to take advantage and make yourself look better.

Also, Best Buy is 100% non-commission.

[chapotito]

And yet one more time I have to send in the phone for repairs.  They did not have a loaner this time, so I had to go to internet auction and bay a $50 phone (including shipping, a Palm 800W).  But I still going to be about a week until the Palm 800W gets to my home.  So it is going to be a week without a phone and four more weeks of waiting for BB to look at the phone I sent for repairs.  At least this time she said it will take a month off the bat instead of misleading me.  This did mislead me the last time.  I had the Invisishiled on the phone and the guys said not to worry because when I get my phone back, they will put the invisishield back.  When the phone came back, there was no front cover on the store for the phone, only the front and back.  They said they could not use that package and they will send for one and when it gets to the store, they will call.  That was 3 months ago.  I ended up buying a new invisishield.  Yes! The Black Tie Protection is a Joke.  I may buy other things from Best Buy, but never a phone again. 

I just pre-ordered the Samsung Epic 4G for my wife from a BB competitor because it was the same price and I could not decipher the cell phone online Best Buy ordering system.  Tried about 10 times to place the order until I got fed up and went to RS's Web Page. But nothing lost since I am was most definitely not getting the Black Tie protection for it.  I doubt that I'll get it for anything.

[vtncus]

Thanks for complementing my post with your information. I do believe that is NOT the company's way of conducting business.

I have seen a drastic change from years ago where people pushed those plan like crazy, now it's more held back... 

and like i said i dont want to generalize. ....