04-20-2010 11:42 PM
04-21-2010 06:04 PM
After a less than enjoyable repair experience, I’m sure you were even more upset by this replacement of your TV. Hopefully I can shed some additional light on this matter, and provide you a resolution to your issue if at all possible.
It is true that if your service plan replaces your TV the store processing the replacement should offer a TV that at minimum meets the specifications of the TV being replaced. This means that this store at minimum should offer a TV that is at least has a 42 inch screen, is a DLP TV, and has a maximum resolution that at least equals the TV being replaced.
The original purchase price is should not be taken into consideration when determining what is a comparable TV. You are correct that if we determine that we no longer sell any products that are comparable to the one being replaced the store should be issuing a store credit in the amount of the original purchase price. I will be honest that this is very rare, and really only comes into play when we stop selling a type of product altogether.
We actually still sell four different models of DLP televisions, and the store should have offered one of these models as a replacement for yours. The fact that the price of the comparable TV changed, and did so drastically, is definitely concerning.
I would like to personally look into this to make sure this was processed properly, and to offer what assistance I can. I am sending you a private message to start that conversation. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page."
**This was Allan's response to you on your other thread. I don't see where he said that BB should have replaced your TV with a Mitsubishi 60'' TV. He said 42''. Also, the brand doesn't matter. The exchanges are based off specs. Was the information you're stating here that Allan supposidly said to you sent via private message or something?**
04-21-2010 07:46 PM
"You are correct that if we determine that we no longer sell any products that are comparable to the one being replaced the store should be issuing a store credit in the amount of the original purchase price." Allan
04-24-2010 02:44 PM
Nope, Nokia. If you look ^^^^ I already copy and pasted Allan's response from that thread link you posted which didn't mention what the OP is stating here. That's why I'm asking if this particular convo was done via PM.