I also was told that all I had to do was bring the phone in and I would get a working phone on the spot. I am hear to let people know how disorganized the exchange system is. ( PAY ATTENTION BEST BUY UPPER MANAGEMENT). First off if you travel often DO NOT buy the Black Tie protection plan until they can resolve this issue. On Thursday January 26, 2012 I dropped my phone in a puddle in a rural part of western TN. On Saturday January 28, 2012 I make the hour and twenty minute drive to the nearest Best Buy Mobile store #2912 in Jackson TN. A very helpful man by the name of John who is also the store manager tells me he has to send my phone off for repair and he can give me a loaner for $50.00 dollars but he can not send my phone to FL. my next destination but I figure this will workout I will be returning to TN. in a few weeks I can get it then. The night I left the store the speaker blows in the the loaner phone. I get back to FL. and go to the Best Buy Store in Jensen Beach FL #881 on Thursday February 2,2012 and talk to a man named Zach who was also very helpful, he called John and made arrangements to get my phone sent to store 881 and send Johns loaner back and give me another loaner in the mean time. Zach made very detailed notes and took great care in making sure whoever processed my paperwork would send John's loaner back to him. We are now on Tuesday February 7, 2012 and my phone is still in Jackson TN. for good reason John is waiting on confirmation that his loaner is coming back to him. After almost FIVE HOURS of trying to get someone on the phone in the Jensen Beach Store I find out John's phone is still in Jensen and Zach and his manager are both off today, no one else wants to take the responsibility to put this phone (with very detailed instruction on where to send it) in the mail. I am leaving FL for SC. Thursday so now I am going to have to pick up my phone from another store and still have to the loaner from FL. (that I can't get my emails in a timely manner on) that will need to get back there. Long story short I have had my phone 18 months and paid $180.00 dollars+tax+fuel to Black Tie when I could of paid $133.00 dollars+ tax+$100.00 to Sprint and had my phone the $53.00 dollars would of been worth it. CAN SOMEONE JUST GET ME MY PHONE IN A TIMELY MANNER SPRINT HAS IT FIGURED OUT! The help I received from John at store #2912 and Zach at store #881 was awesome Best Buy needs more help like this.
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