Manufacturer Warranties and Protection Plans

[camatthe]

I purchased a Samsung Galaxy Tab from Best Buy that was a nuko refurb. It worked fine for a while, but then the tablet started having random restarts so I tried to get some support. I come to find out that the tablet I bought was "rooted" and neither Best Buy or Nuko will honor any warranty. It was rooted before I purchased it (it had some app called "superuserdd" installed).  I didn't know what rooting was until I was turned away. I can look at my app installation history on google play and clearly see that I never installed this app.

So of course rooting voids any warranties either from Best Buy, Nuko or Samsung. I was basically sold a lemon. I would recommend NEVER BUY REFURB FROM BEST BUY.  There is absolutely no guarantee what you are getting is legit.

I am very disappointed by this, I had previously purchased an open box TV from Best Buy and had no problems with that.  But this is basically $350 I gave away for nothing. I'll be looking elsewhere for my future electronic purchases.

[CrystalWoW Community Veteran]

That isn't quite how rooting works so you wouldn't see it in your download history regardless. I would look up how to unroot it and simply restore it back to factory, then get assistance if still needed.

[camatthe]

Your response seems to be missing the point. Why should I be fiddling around with my tablet in order to return it to a condition I didn't receive it in?

[TB4321]

Albeit I agree it seems ludicrous on the surface, they unfortunately have no way at all to validate it happened pre-purchase. 

It is actually sounds advice given by the above poster, even if it doesn't resolve your initial claim, and the frustration that goes with that. Although you may choose to not purchase another refurbished product from Bestbuy or elsewhere, it's solid advice that was given to at least get your issue currently resolved.  Get it back to original factory specs through a few google searches to get your immediate issue resolved. 

[Ryan-BBY Senior Social Media Specialist]

Hello camatthe -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hello camatthe,

I realize this may not be the response you were hoping for, but you would need to continue working with Nuko if you’re experiencing difficulties with your Galaxy Tab – Best Buy isn’t able to provide warranty support for refurbished products, nor would we be able to determine when this software was installed.  Like other posters have suggested, I’d encourage you to restore the unit to its original factory settings prior to contacting Nuko for support.

[camatthe]

It's nice for Best Buy to be able to pass the blame, but it is Best Buy's rep that suffers. Nuko isn't losing my business. BB should re-examine this relationship.

[hydrogenwv]

Since you seem to be stuck with it, here's what you need to do/consider...

  First, the phone could be rooted only, or it could have been rooted, rommed, and radio'd. If it's rooted only, a simple factory reset from "Settings-> Privacy -> Factory Data Reset" should take car of it.. Otherwise, it's a bit more complicated.

   You'll have to use Odin software on a PC to reflash a stock rom, kernel, and radio. These instructions can be found with a Google search. "Unroot Galaxy TAB" "Return Galaxy Tab to Stock", or similar...

 In all honesty, if it's anymore than just rooted, I can definitely understand being upset about it. It's not a process that someone who is unfamiliar with Android should really be doing...

I wish you luck.