Model: NS-42P650A11 | SKU: 9748831
Enjoy your favorite movies, games and TV shows with this plasma HDTV that features a 500 cd/m² brightness and 1,000,000:1 dynamic contrast ratio for brilliant, clear images. The 16:9 aspect ratio delivers a cinema-style entertainment experience.
Sale: $399.99
Bought a 42' plasma Insignia T.V. from BB less than a year ago, it is completely covered under the Insignia warranty. Two weeks ago, tiny black dots began showing up all over the screen, this really sucked because we love the T.V. and the picture on it is awesome! Called Best Buy, we still have the box, receipt, all packing materials, everything, BB said they would call me within two days about someone coming to our home to look at the T.V., No problem, except I waited four days before having to call them back.
They gave me the number to a repair company that doesn't answer their telephone during the day.... needless to say, I was not impressed. five more calls to Best Buy later, I find out the repair guy is schedualed to come that day, (they never bothered to tell me that though.) And since the company doesn't answer the phone during the day, I was forced to take an entire day off of work, losing more in income than I paid for the t.v...Fine.
Repair guy comes, it takes him 30 seconds to confirm the t.v. is broke and can't be fixed, it must be replaced. FINE
Next day, 7 phone calls and 3 1/2 hours later, I'm told by Best Buy Customer Service, that I need a "Confirmation number" from them to return the T.V. and the return hasn't yet been approved, even though the repair guy confirmed with them that this was the case. I'm told the number will take a maximum of five days, and they will call me or email me.
Since I'd heard all that several times already, and they never bothered to follow through, on the 5th day, I called them AGAIN, and waisted another 3 hours being transfered, put on hold, hung up on, and dropped, only to be told, they didn't have the confirmation number yet, but hey... they'ed call me... On day 8 they still hadn't called or emailed.
In all I've made 13 calls to Best Buy trying to just return the T.V. and get a new one exactly like it. HOW HARD CAN THAT POSSIBLY BE FOR THEM??
They NEVER called, NEVER emailed, except, when they wanted feedback on my experience. I was only too happy to give it to them with both barrels.
I'd reccomend the Insignia T.V. for a great product, fantastic picture at an unbeatable price, but don't hold your breath on BEST BUYS Customer Service, because they don't have much and what they do have, STINKS!!
Exchanging a T.v. under full warrenty for a customer who has the receipt, the box,confirmation from their repair representative, and all the origional paperwork, should NEVER take more then 3 weeks to accomplish. BEST BUY should be ashamed of themselves for their inability to perform such a simple task. I'm still debating about whether or not to insist on a credit for MY time! But at this point, that would mean a BIGGER, BETTER T.V. then Best Buy sells.
I eagerly await the reply of one of those BEST BUY CSR supervisors to this post, though because they can't seem to manage to follow through with anything else, I won't be expecting that reply before next Christmas.
4.6 
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