02-17-2009 08:04 PM
Solved! Go to Solution.
02-18-2009 01:16 AM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
02-18-2009 10:00 AM
Good afternoon MBGamecock -
I know how frustrated I am when a piece of my technology is not working correctly. To finally get an exchange approval, then wait 1 1/2 hours and walk away empty handed, would be almost more than I could handle. I would like to offer my apologies for this interaction and also offer my assistance in getting the exchange done for you.
The sales associate is correct at the first store, in telling you that the exchange could be done at any store. I really do not know why the follow up store was unable to perform the exchange. I am sending you a private message to obtain more information. Please ensure you are logged into the forum, then click the envelope in the upper right hand corner to check your private messages.
I look forward to assisting you!
Best Buy® Corporate