Manufacturer Warranties and Protection Plans

[MBGamecock]

I bought a laptop in Dec 2007 for my daughter. There were problems with it from the beginning, but it worked good enough to satisfy my daughter. In October 2008 it quit working at all. I took it back to the store for repair. Three months later, it was still not repaired. Finally, I was given a receipt for an exchange. The sales associate said that it was good at any Best Buy store. Today I took my daughter to pick out her computer. We get to the checkout desk and after an hour and a half wait they tell me that I have to go to the original store to receive a new computer. I asked the guy why, since I had the paperwork in my hand. "Sorry" is all he would say. I'll never buy anything from Best Buy again.

[Elizabeth-BBY Community Supervisor]

Dear MBGamecock, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Dorothy-BBY Community Supervisor]

Good afternoon MBGamecock -

I know how frustrated I am when a piece of my technology is not working correctly.  To finally get an exchange approval, then wait 1 1/2 hours and walk away empty handed, would be almost more than I could handle.  I would like to offer my apologies for this interaction and also offer my assistance in getting the exchange done for you. 

The sales associate is correct at the first store, in telling you that the exchange could be done at any store.  I really do not know why the follow up store was unable to perform the exchange.  I am sending you a private message to obtain more information.  Please ensure you are logged into the forum, then click the envelope in the upper right hand corner to check your private messages. 

I look forward to assisting you!

Regards,

Dorothy

Community Connector

Best Buy® Corporate

[MBGamecock · Accepted solution]

My daughter got her computer last night! Thanks, Dorothy, for straightening everything out.