Manufacturer Warranties and Protection Plans

[me0wth]

Hello there!

In December last year I bought a laptop Asus EEEPC in BestBuy store. So it has one year of manufacturing warranty. The fact is I don't live in US, and 6 month later my laptop has broken. So I got it to local Asus Service Centre and they repaired it by warranty, also they said its still under it. But now it again seems to be broken... just like Im not lucky with it me and my friends never had problem with asus's products.

So I though maybe I have a choice? In 1.5 month I plan to go to US again, and maybe I can replace this unlucky laptop with the same one (I really like this model). I just not sure how this works in BestBuy... is there some special conditions of replacement? Maybe someone can make it clear to me?

I really don't want to take it service centre again and again 

[Dorothy-BBY Community Supervisor]

Good morning me0wth 0

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your patience until he is able to connect with you.

[Aaron-GS Community Connector]

Greetings me0wth,

I can imagine how frustrated you must feel to be experiencing difficulties with your laptop, especially if it just recently returned from service.  Unfortunately though, your factory warranty coverage does require that repairs be sought before your computer can be approved for an exchange.  This means that your laptop would need to be sent to one of our off-site service centers for repairs.  Asus may be able to provide you alternative service options, so I would encourage you to contact their technical support hotline at 1-888-678-3688 for additional information if you have not already done so.

If you do ultimately decide to bring your laptop to one of our U.S. stores for repairs, please feel free to send me a private message with the service order number provided by the store - I’d be glad to see what can be done to assist you.  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[me0wth]

Aaron, thank you for a reply!

But let me get sure if I understand it right. So I have to send my laptop to your service centre and they will check if it has a disrepair. It does make sense, but will they repair it right away? or will they make just a conclusion whats wrong with it and rely on that I will have an option to replace it? It would be nice if so! Well, practically I would like to know in what special cases customers get a rejection of a replacement, because I still can take it to our local service centre, but like I said I would rather replace it than to repair it again and again.

Also there is a couple questions, how long does it take to send and check it in your service center? I will be in US for about 5 weeks, I think its enough, but who knows! And what else should I give to the centre (or BestBuy store in case of replacement)? My receipt and warranty card for sure. Maybe a box too? (Im not sure where it is now with all my moving between countries )

[Aaron-GS Community Connector]

me0wth,

If service center technicians are able to identify any hardware failures they would then immediately perform repairs on your laptop under its factory warranty coverage.  The service center may also request a return to manufacturer authorization (RMA) from Asus if the necessary repairs are extensive or wouldn't be economical.  Repairs typically take 2-3 weeks to complete, but the exact timeframe can vary due to a number of factors (part availability, shipping, etc).

As far as what you'll need to bring to the store is concerned, you simply need to bring the laptop and a copy of your original receipt - the warranty card and original packaging aren't necessary.  An in-store Geek Squad® agent would be able to give you an estimated return date for your laptop, as well as provide you more specific details about the repair process.

I hope this helps you out!

[me0wth]

Ok, thank you for help!

Now I think easy to me is to bring it  to our local service, it has some problem with network card (...or ethernet port...) So I doubt its possible to replace it just becasue of it...

Well I hope it won't breake again.