Manufacturer Warranties and Protection Plans

[khobs]

About a year ago I bought a pair of headphones from bestbuy.com using a combination of a gift card and my debit card. The exact model seems to no longer be available on the site but its the SRH240 by shure. Recently I stopped getting sound in the left headphone. This isn't really a big deal since shure covers it for up to two years, however they need a receipt. I've moved once since then and no longer have the copy that came in the shipping box nor do I have the receipt that came via email when I first purchased it. Looking in my purchase history I cant see it there. I believe it was purchased around December 2009, though I can't really remember if I used my best buy account to do it or the express check out option. Is there anyway best buy could provide me with the receipt if I give them the debit card info or something? I would really rather not have to pay the repair fee to shure to get these fixed when they're only halfway through the warranty.

[AndyH]

I'm not sure if it's different because it was a website order, but if you have the debit card you used a store can probably pull up the reciept from that. I know sometimes debit cards can be a little funky though so there's a chance they might not but if it's not a huge hassle you might just want to go to customer service in a store and see if they can find the purchase. You can also try calling 888-bestbuy or wait here for a community connect who should be along in 3-5 business days.

[Karina-BBY Community Connector]

Hello khobs,

Thank you for participating in Best Buy® forum.

I believe I found the receipt; I have emailed you a copy to the emailed used to register to the forum.

Let me know if you need anything else.