Manufacturer Warranties and Protection Plans

[sunsetvdo]

        On 02/02/2004 I purchased an Avital security/remote start Model 4300. At time of purchase I was told this system has a lifetime warranty as long as I own the vehicle on the alarm and installation. now my alarm is failing and "Best buy" store is giving me the run-around and they don't want to honor the warranty. They tell me the lifetime warranty is only on the installation of the unit. They also said the alarm warranty  was for only a year. The warranty book states it's lifetime. They didn't even want to look at the warranty book I had with me. They refuse to listen and honor the warranty as it states on the policy lifetime. At the time of sale it was lifetime now that I need it repaired it's not.

        The Avital owner's guide tells me a have lifetime warranty, best buy's receipt says: Equipment Warranty Coverage; Should the equipment you purchase from and have installed by Best Buy fail under the the manufacturers warranty or the Best Buy Performance Service Plan, The equipment will be removed, repaired or replaced under the terms of the warranty, and then reinstalled in the original vehicle at no additional charge to you. To obtain warranty service, contact the nearest Best Buy Mobile Electronic installation Center. I have copies of the original receipt and warranty and Best Buy refuses to even look at it.

       Directed Electronics (the makers of Avital) recommend that I first attempt to exchange the product at the dealer I purchased it from, They say this is the quickest way to exchange my product.

       I need help from you, so that the store will honor the warranty service. I can fax you or email you the receipt and warranty if you'd like. The Store #302 Skokie, Illinois 60077

       Thank you in advance in advance for helping me in this matter.

 Sincerely

Robert

[CrystalWoW Community Veteran]

Any warranty on the item would need to be taken up with avital. Best Buy already said no. Many manufacturer warranties, especially something like a lifetime one can not be resolved in store, especially if their system only shows a 1 year on it. Through best buy, only the installation is covered lifetime.

[sunsetvdo]

I'm not sure if there is a  misunderstanding,  but my warranty from Best at Buy says that Best But warrants for the life time of the vehicle. No one has even taken the time to review my original documents. I'm asking as a loyal customer for someone to review my contract and show me where I'm am wrong. I feel Bestuy  is not complying with what was sold to me. They keep telling me the warranty is for installation only, My contract says this

Limited Installation warranty:

Best Buy warrants the installation workmanship performed by best buy for the lifetime of the vehicle, including all mounting and wiring, provided that no additional installation work has taken place other than by an authorized best buy mobile electronics installation center. This workmanship warranty is transferrable provided the original installation invoice is presented. To obtain warranty service vehicle must be returned to best buy mobile electronics installation center along with the original installation and product purchase receipts.

Equipment warranty coverage:

Should the equipment you purchase from and have installed by Best Buy fail under the manufactures warranty or the best buy performance service plan, the equipment will be removed, repaired, or replaced under the terms of the warranty, and then reinstalled in the original vehicle at no additional charge to you. To  obtain warranty service, contact the nearest best buy mobile electronics installation center. 

The equipment/alarm is lifetime not one year.

[CrystalWoW Community Veteran]

From your manual from Avital:

For a period of one calendar year from the date of purchase of this auto-security device,
Directed Electronics, Inc. promises to the ORIGINAL PURCHASER to repair or replace
(with a comparable reconditioned model), free of cost, any electronic control module
which proves to be defective in workmanship or material under normal use, SO LONG
AS THE SYSTEM WAS SOLD, INSTALLED, AND SERVICED BY A PROFESSIONAL AUTO INSTALLER, AND REMAINS IN THE CAR IN WHICH THE SYSTEM WAS ORIGINALLY INSTALLED. If warranty service is necessary you must have
a clear copy of your sales receipt containing all of the information shown on the following page.
After the first calendar year, from the date of purchase of this auto-security device,
Directed Electronics, Inc., promises to the ORIGINAL PURCHASER to repair or replace
(with a comparable reconditioned model) any electronic control module which proves to
be defective in workmanship or material under normal use
SO LONG AS THE SYSTEM WAS SOLD, INSTALLED, AND SERVICED BY A
PROFESSIONAL AUTO INSTALLER, AND REMAINS IN THE CAR IN WHICH
THE SYSTEM WAS ORIGINALLY INSTALLED. If warranty service is necessary you
must have a clear copy of your sales receipt containing all of the information shown on
the following page.


and:

The unit in question must be returned to the manufacturer, postage prepaid.

You need to follow the terms of that warranty as what you posted states: under the terms of the warranty

[Ryan-BBY Senior Social Media Specialist]

Hello sunsetvdo -

Justin from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[sunsetvdo]

I understand this policy is in effect today, but this is not the policy I purchased. My warranty is different than what is stated in your previous email. Mine is dated 02/07/2004. You might want to look back at the policies you sold back then. I can fax you a copy as I stated in my previous email. I have all my original paper work. The warranty you refer to in your email does not apply to me. Please provide me a fax number if you want me to fax it. I will not give up on this matter. You said someone was going to call me and no one did.

[CrystalWoW Community Veteran]

It has nothing to do with Best Buy. That is out of the Avital user manual for your product. You didn't purchase a protection plan from Best Buy. That is AVITAL's warranty which is the only thing you have on your product. You need to work with Avital as it is an avital warranty. Best Buy didn't make your avital product and they don't warranty it.

[Justin-BBY Community Connector]

Hi sunsetvdo, 

Rather than jump to conclusions or make assumptions on your Avital security/remote start installation issue, I'd like to see how I can be of assistance. I'm not personally familiar with your system, but would like to get some additional feedback from you as I recognize how sensitive this subject is and how much you want it to be resolved. 

I've sent you a private message that you may check by logging into your account and selecting the letter icon in the upper corner of the page. Any additional comments or concerns may be posted here, or if you'd prefer, you may send me a private message. 

I'll talk to you soon!

[m4a1shooter]

KRYSTAL,

Is that form you are quoting a current form or an old one from 2004? If it's a new one you are assuming that the manual from 2004 was the same. The customer say's he has all related documents that state lifetime? If he has said documents ,it only makes sense taht he should get his product warrantied.

[CrystalWoW Community Veteran]

It was the original manual from Avital's site for that specific product. http://www.avital.com/support/OwnersGuide.aspx
All of their products listed, even the one from the original model contain the exact same warranty info I posted that was last updated in 04.