05-10-2012 08:32 PM
Hey, I bought this back in January and right when I opened it up I noticed it has a permanent red pixel, I purchased it while I was visiting in Idaho because there was no BestBuys where I was living. I have recently moved and there is a BestBuy just a few hours from my house, I'm sorta planning on going tomorrow and seeing if they can fix it or replace it, do you think this is the best way of going about getting this done, or what should I do about it, I haven't had it for more then a year and I remember them saying that it had a 1 year warranty so I'm just sorta wondering what they will do or say when I get there really. any answers would be appreciated.
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05-10-2012 09:13 PM
You can take it into your local Best Buy.
If it is under manufacturers warranty, you can have it sent off to be looked at to see if it qualifies as a repairable defect under the manufacturers guidlines (you will need to provide proof of purchase, although it is entirely possible they will be able to locate your receipt if it was purchased with a credit card or you used reward zone)
Be forewarned that many manufacturers do not consider a single pixel to be a defect in the unit.
I've seen where many require a certain number of pixels out with in a certain area (usually the size of a quarter or so), while others it is just a certain number on the entire screen.
If you do opt to have it sent off, and they determine that the manufacturer will not cover the repairs, they will contact you with a price to fix the issue.
Someone else can correct me if I'm wrong, but additionally, I believe if you decline repairs, you will be responsible for paying for the diagnostic.
05-11-2012 12:47 PM
05-11-2012 01:32 PM
05-11-2012 01:55 PM
No, they won't exchange it after the 30 day return/exchange period. A red pixel means it's stuck and not dead. There are software methods and a few other methods that can, supposedly, be used to fix stuck pixels. I've never tried and can't verify, though. Might be worth a shot. Google is your friend.
05-11-2012 02:36 PM
It sounds like you are out of luck, unfortunately. I posted the link below to HP's dead pixel policy, just for your information.
05-15-2012 04:06 PM
We appreciate your purchasing an HP monitor and regret you have a red pixel. However, you have received expert responses and thanks to hydrogenwv for providing the link to the HP pixel policy. However, if you need further clarification from HP please contact me via Best Buy's private email with your contact information and the product and serial number of your monitor and I will be happy to escalate your issue within HP.