08-18-2009 12:30 PM
I have a Dell Inspiron 1545 that I bought in January 2009, but yesterday (August 17th) the adapter stopped working: now the little blue light doesn't turn on when I plug it in, and the battery isn't charged. I have tried several wall outlets, but the adapter doesn't work in any of them (but other appliances work, so the problem must be with the adapter).
Now, I was wondering what the next step is. Since it's been less than a year, the laptop is under a manufacturer's warranty, but is the process any different because there is a problem with the adapter rather than the laptop itself?
Do I take it to BB, and is the receipt needed?
Solved! Go to Solution.
08-18-2009 12:56 PM
Yes, you will take it into your local BB. If you purchased it with anything other than cash, there should be no problem looking up your receipt at the store, but yes, it will be needed. Bring both the laptop and the adapter.
08-18-2009 02:14 PM
I am not able to confirm whether that is the case, as I am not entirely familiar with Dell's warranty, but I couldn't imagine it not being covered. Also, it may need to be sent out for repair before replacement is considered.
08-18-2009 06:19 PM
Hey there! If the unit is less than 1 year old, our PartSearch team at 1-888-BestBuy would be the group to order your power cord and bill it to Dell's Warranty. We would not be able to do this in store.
08-18-2009 07:16 PM
08-18-2009 07:40 PM
You're welcome! It would make it go quicker but the rep on the phone can lookup your receipt.