Manufacturer Warranties and Protection Plans

[cody_thomas]

I bought a 50" samsung dlp a couple of years ago, and thought I was doing the smart thing by buying it from BestBuy with the PSP.   So far I have been proven wrong.  My tv recently (May 1, 2009) gave me trouble and I called and a local tech came in picked up the tv and proceeded to repair.  After about a month I finally got tv back and found out It was not properly repaired.  It was taken back to the service company.  Currently I have been informed by bestbuy that the parts to repair my TV are on back order and they have no idea when I can be repaired.  So I was told that my TV would be replaced, and I would have to wait on a conformation to pick up a new TV from my local store.  I have now been waiting 2 weeks and calling often, and everytime I call I am told that my request was put in on a different day and that it will be 3-5 buisness days.  THIS IS REDICCULOUS, MY IMMEDIATE FAMILY HAS PURCHASED OVER $20,000 DOLLARS WORTH OF GOODS FROM BESTBUY IN THE LAST FEW YEARS.  I EXPECTED BETTER FROM BEST BUY.  LOOKS LIKE I'LL BE SHOPPING AT THE COMPETITION IF THIS ISNT SOLVED.

[Elizabeth-BBY Community Supervisor]

Hi cody_thomas,

Sarah, one of our Community Connectors, will be looking into this and reaching out to you shortly.  Thanks for posting!

[Sarah-BBY Retired: Community Connector]

Hi cody_thomas,

I’m sorry to hear of your frustration.  However, I am happy to hear that you chose to purchase one of our Best Buy® Performance Service Plans (PSP) with your television - which was due to expire at the end of this June, but because your repair was reported before this time, and due to the circumstances involved in your repair, your TV has now been approved for a No Lemon exchange!

I do apologize for the time involved in your repair up until this point, and please be assured that we strive to complete all repairs as quickly as possible.  It is certainly no benefit to us to allow any given repair to take longer than necessary, and I will make sure your comments are reviewed for future quality purposes.

Additionally, I have sent you a private message with a few more details which you can check by first logging into the forum with your username and password, and then clicking on the envelope in the upper right-hand corner of the page.

Thank you and have a great day!
Sarah
Community Connector
Best Buy® Corporate