Manufacturer Warranties and Protection Plans

[queenbee054]

I am going on my 6th week with no TV, the first appt. I had no one came, they just called asked me what's wrong with my 50" Samsung Plasma and said they will order parts, next appt came around and after an hour of checking out TV and parts the technician said they were the wrong parts and will reorder. Next appt tech came and installed new parts but TV still doesn't work so he would order more parts and replace the tv screen. Next appt came around was on a Friday,  I waited and waited finally called Best Buy customer service and they said he is running over and hour late would not be here till after 5:00pm, unaccepted so I called back and rescheduled, the CSR said he had next Wed open, waited all morning, finally called and was told appt not scheduled till week later, they will call Tech's supervisor and he should call me in 4 hours, no call. 

 Next morning I called again asked for a supervisor and they once again called tech's supervisor. He finally called and I asked him to send another technician, I was told  they only have 1, yes one technician for a 100 mile radius of the Best Buy store in my town. I asked why does'nt he come out to fix it and he said he is based in another town over 100 miles away.

I have called 7- 8 times to Customer service each time took me 15 - 30 mins to talk to someone.

Both appointment times the Tech asked to use my restroom. ???? His supervisor will speak to him about that.  But when will I get my tv fixed!

[Dorothy-BBY Community Supervisor]

Hello queenbee054 -

Welcome to the forums!  Allan, from our Community Connector team, will be reaching out to you in the next few days, at the most.  I thank you for your patience until he is able to make contact.

[apriljanzen]

At least they come to your house..lol I've been waiting since the middle of July and they have only showed up once and it was only going to be a week for the part to come in.........I hope you get your TV fixed soon

[Adamtech Emerging Expert]

Hey there April, I apologize for the delay in your service. If you would like to post your own message under Manufacture Warranties and Protection Plans, I am sure someone would be able to assist you.

[apriljanzen]

I did

[Allan-BBY Community Connector]

Hi queenbee054,

This sounds like a very upsetting TV repair experience, and being told you had an appointment on one day just to find out it was actually scheduled for the next week would be frustrating for anyone.

I did look into your repair and I show that the service has now been requested to be done by a local service center. I would like to work with you on trying to get you a working TV as soon as possible, and I am sending you a private message to start that conversation. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[RWortham1]

I'm going to spend $3K in the next 2 months on a plasma tv and home theatre, and stories like this make me worry about doing business with Best Buy (see How to buy a tv in the 21st century.)  Is there anyway to check the service history for a particular store or area?

Thanks

[Adamtech Emerging Expert]

This is the main place for people to come with issues, not every store is like what you read about on here and not every customer interaction is like these either.

[RWortham1]

Would my local store tell me how many service techs serve my area???  I've purchased every computer and tv (Insignia) at Best Buy since the store opened down the street from my home 16 years ago,  and have never had a single problem with the products I've purchased.  So a part of me says "just purchase my new equipment and don't worry about it going bad because it never has."  However, after reading so much info on today's tv's and going into the stores and looking at what's their, I don't know if can take that attitude, so I feel like I have to be able to depend on potential service.

[Dorothy-BBY Community Supervisor]

Hey RWortham1 -

I am glad to hear that of your positive experiences with your computers and televisions, as well as with Best Buy® in general.  While many people have great shopping experiences on a daily basis, so very few come to share them with us.  As a former store employee, I can say that there are generally dedicated technicians for all areas of the country.  As far as the exact number, I am not sure if that is available however if you want to send me a private message with more information, I would be happy to try to answer that question.  You can send me a private message by simply clicking the envelope in my signature bar!

Thank you again for sharing!