Manufacturer Warranties and Protection Plans

[dannybuck]

9 months ago I purchased a 55" Samsung 3D TV from Best Buy in Hiram, Ga.  Bose speakers.  Logitech advanced remote, Monster surge protector and all Monster cables, installed by Geek squad and 4 yr protection plan. Over 5000 dollars of the supposedly best of the best of everything. Saturday sound goes out.  Call the Geek squad and told thursday morning repair from a contract electronic's company (Norman Electronix). Monday Norman calls and says Best Buy cant set up there appts and says it will be late Friday. Great so I will have to see the All Star game in 3D and without sound.  This is rediculous service for the price I paid for system and protection.   NEVER again Best Buy.  Good Bye to you

[NoNoBadDog]

Why are you blaming Best Buy?  Did someone from that store sneak into your home and break your TV?  Sometimes there are issues with complex systems of Electronics, and you are obviously having an issue.  You have a scheduled repair date.  You were never promised same day or instant repair.  In home repair visit in less than a week is pretty good.  Just think where you would be without the protection plan!

[Entropy]

Welcome to the era of RoHS, where electronics failure rates are through the roof even from quality manufacturers.

[Entropy]

Oh, Bose speakers implies you have a surround receiver too.  You probably can at least use the TV's built-in sound in the interim.

As to Monster products - you wasted a ton of money on those.  They are way overpriced for what they deliver.  Same for Bose.  The only thing you didn't fall for excessive manufacturer marketing on (it's not Best Buy's fault) is the Samsung TV itself.

[mstng87gt Trusted Contributor]

To the OP,

Are you sure nothing was pressed to change a setting?  Check the mute button, what about using the TV's speakers as Entropy mentioned.  Hit the device button and select TV.  Go through all the settings of the TV to make sure nothing is set wrong, Do the same for Cable/Satellite and the receiver.

[dannybuck]

I do not have a tool for my settings showing in the tv option on my remote. Also the tv is mounted over the fireplace and the wires in the walls and I have no idea what goes to what.....that is why I paid around 400 dollars for the protection plan that Best Nuys pushes so hard. Just come fix my TV is all i am asking. I didnt pay to have you tell me in email what to do when a component stops working.

[dannybuck]

Its my perogative to blame whoever I want and also my choice to never shop there again.

[mstng87gt Trusted Contributor]

I am a customer not an employee, the same goes for the other's that were trying to give advice. It sounds like a setting was changed.   I am just familiar with Home Theater.   May I ask which Harmony remote you have.

[dannybuck]

Sir, how do I use the tv speakers. every thing is in the walls and my tv is mounted above my fireplace I am on permanent disability here after brain surgery so I am unable to do a lot of things you and others have mentioned, hence my buying the protection plan.

[Allan-BBY Community Connector]

Hi dannybuck,

I can certainly understand your disappointment after finding out your TV would not be looked at by a technician on Thursday, and I truly apologize for any incorrect expectations that were set. It was also concerning that because of this once experience with us you will no longer be a customer of ours.

I did look into your repair, and I see we forwarded your request for repairs on this TV to a local service center, and it is correct that we would not be able to schedule appointments for this service center. These repairs were to be covered by your manufacturer’s warranty, which is why were referred the repair to a local Samsung authorized service center.

I called this service center to see what the current status of this repair is, and they informed me that you cancelled the service with them; they stated that you advised them you no longer needed service since Best Buy® had fixed the problem with your system.

I was glad to hear this was now taken care of, but if there is anything you would specifically ask of me just send me a private message by clicking on the link in my signature.

Thanks for posting,