Manufacturer Warranties and Protection Plans

[Sakie]

My computer has now been sent away for the 4th time. 1st time:fan, 2nd &3rd time video cards. Now it won't stay plugged into socket so not charging. I know a replacement is supposed to happen on 4th qualifying repair. But regardless of problem I have now been without computer for a total of 2 months while it was and is repaired.

Please make sure I am considered for a replacement as I am very unhappy with the situation.

[Mbrguy Emerging Expert]

When you sent the computer out for the second and third time for video cards, how long was the time between those repairs? 

[Sakie]

A week or two

[Mbrguy Emerging Expert]

Well, unfortunately, the video card replacements will probably be counted as one repair since it was most likely a REDO.  The first was probably defective, and they had to re-replace it.  REDO repairs do not count as a qualified repair.  A qualified hardware repair is typically a service order when a non-consumable hardware part is replaced inside the computer, and by that replacement the unit is fully functional and the service order is closed.  If the replacement part is defective and it falls within a certain period of time, they will re-open the service order and re-replace it because apparently the other repair did not fix the issue.

[Karina-BBY Community Connector]

Hello Sakie,

I apologize for the frustration you are experiencing with your computer being her repair. I know how indispensable a computer can be now days, so a total of 2 months without a computer can be unpleasant.

Please check you private messages, as I would like to learn more details on your computer repair to see what Best Buy® can do for you. To view the private messages, please log into the forum and then select the envelope icon in the upper left corner of the forum.

Thank you,