Manufacturer Warranties and Protection Plans

[davinci1984]

I bought my 42" Insignia Plasma last May  when it was on Sale. The first couple week was great, but after that, there was buzzing noise coming from it. It got louder week after week ( 1-2 hours of use per day~ 200 hrs Total ) . Sometimes, it reset itself and lost all the channel memory. So  I went into the menu to  reprogram it, and it will restart by itself.

I called geek squad and they send a tech and replace a panel. The tech told me its very common for this model.( That was about 3 months ago)

For the last couple weeks, the TV is doing the same thing. Buzzing , auto restarting and sometimes blue/green/black screen when watching it.  Sometimes, it shut off byself . 

A couple days ago, noise got louder and it restart. By the time it restart, it got this loud "Crack" noise and as soon as the screen went on for 1-2 sec, it shut off.   I try to wait for a couple min ( thinking it was over heat or something)  After 10-15 min, I can't even turn it on. I walked to the TV and try to unplug it and replug it again. I notice there was a crack on the screen.

I called geek squad and the Tech told me its seldom that the unit will overheat and crack the screen but there have been report of it.

He will call samsung ( the manufacturer) and see if they will cover it. 

Again, I really hope they can cover it because i bought an 99 dollar extented warranty . Plus its less than a year.

[SlimJim77]

I've never heard of such an incident. Hopefully Samsung with take care of you, but it's a roll of the dice. Good luck.

[Neihn Valued Contributor]

I have heard of plasmas heating up and cracking the screens. This is more common in low end models such as Insignias and others where they tend to skip on some glass strength to save some weight and costs. This can tend to create a problem if the internals get to hot and can cause the panel to crack due to the expansion of the glass when its heated.

[Ryan-BBY Community Connector]

Hello davinci1984 -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi davinci1984,

After hearing about all the problems you had with this TV I can definitely understand you being concerned that the crack in this TV will not be covered. I can say that damage would not be covered unless it is determined that a defect in the TV caused your screen to crack.

I have to admit I am confused as to why your technician would be contacting Samsung to determine if they will cover the damage. I show this is an Insignia TV, and Samsung would have no say in whether Insignia’s warranty will cover the repair of this TV. Insignia is owned by Best Buy, and is a manufacturer that is independent from any other manufacturers.

I have emailed the manager of your technician to see if they can get you a sooner resolution to your concern. Once I hear back from them I will post back to this thread.

Thanks for posting,

[Allan-BBY Community Connector]

Hi davinci1984,

I did hear back from the supervisor of your technician, and I was informed that they are taking care of this for you. I show this TV is scheduled to be repaired on Thursday 2/23/2012, and I will follow up with you on Friday 2/24/2012.

Thanks,

[Allan-BBY Community Connector]

Hi davinci1984,

I did look into this repair today, and I show the unit was approved for replacement on 2/18/2012. If you do need anything from me just post back to this thread.

Thanks,

[davinci1984]

I got a email saying the follow : ( the appointment was at Feb 23) 

Arriving: This appointment is no longer scheduled. *Services: Geek Squad 30 HT Home Repair, GEEK SQUAD RECON DIAGNOSTIC, GEEK SQUAD RECON DIAGNOSTIC, GEEK SQUAD RECON DIAGNOSTIC, GEEK SQUAD RECON DIAGNOSTIC

I called in Geek squad and appearly, I am up for a replacement. 

thank you for following up with me