03-17-2012 12:57 PM
I have had my Samsung 55 LED broken down since Tuesday March 6th. Today the tech came in and he was sent the wrong parts. Says they will try replacing the Panel on Tuesday March 27th. I feel very diapointed in the Service thus far and will mostlikely not be making any big purchases going forward with BB. This seems like an awful long time to wait for a part in the world of overnight shipping. Is there anyway to request for a replacement TV?
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03-17-2012 01:10 PM
Yeah, I waited 4 weeks for a Westinghouse to be repaired. The Geek Squad operater kept telling me if I waited another 3 weeks they would have the part. Then they told me they were waiting on approval from Westinghouse for the "exchange." At the store, they told me the exchange was approved. (I don't know why those two groups of people dont talk more)
Just went in for my exchange. The better quality Sony was going to cost me $400 more bucks.... no wait... The two Sonys on the wall were discontinued. A Sony TV of the same size would cost me $900 more dollars. Over twice what I spent originally. Nothing like getting Up-Sold big time. I asked if they would put up a sign on the TVs on display announcing that they were no longer available, (FALSE ADVERTISING) and they said they were unable to because of an agreement with the vendor. Since I had a 2 year old with me, and I had already spent 1.5 hours there dealing with long lines and paperwork I had to leave without a TV. I get to go back tomorrow and argue with them some more. I think I will go through the entire display of TVs and see which ones are actually available. (I estimate 50% or less) I have a sharpie, and I can marked through the prices as I go.
Good luck to ya bud... You are not alone. Seems to be par for the course if you read elsewhere on the internet.
03-19-2012 12:21 PM
03-19-2012 03:38 PM
Being that your TV has been in repairs since March 6th I can certainly understand your disappointment that your technician received the wrong parts, and that this repair will take even longer. Wanting the TV to be replaced is completely understandable, but it doesn’t sound like it qualifies for replacement at this point.
Keep in mind that I am going by your description of this repair, and I would like to look into this personally to see if anything additional can be done to resolve this for you. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
03-21-2012 05:56 PM
Ok, so today I received a call saying that the LED panel needed to fix my TV was no longer being produced. Therefore BB will be giving us the Credit to buy a new TV at our original purchase price. Sounds good. My Wife & I will be looking into seeing whats at the store and we will post about or experince as soon as we get our new TV.
Special Thanks to Allan from BB
03-21-2012 06:02 PM
03-21-2012 08:12 PM
Yes. This is exactly what I ran across. A bunch of TVs on the wall and a sales force that cannot tell in your computer system what is available for sale or not until they put in a "dummy" order. I would think this would be high on the list of "things to improve".
I literally was at the checkout with my exchange paperwork and the SKU number for the new TV I wanted with my credit card out to pay before the sales associate realized they were out of stock. Then back to the drawing board.
For a technology company, you guys would do better with a paper list and tally marks.
But I'm happy with my new TV. It's not installed yet because my mounting hardware for my old Westinghouse doesn't come close to matching up with my new Samsung. But some day I might get that thing out of the box.